Sr Mobile Expert | Bilingual, Uzbek or Russian Preferred

T-Mobile•New York, NY

3d•Onsite

About The Position

Sr Mobile Experts are highly capable customer service and retail professionals who deliver best-in-class sales and service experiences in T-Mobile company-owned Experience stores. They help attract new customers and provide a high level of service to existing customers, using store systems and digital tools to address customer needs from research through resolution. The role is part of a team-based environment where Experts and Leaders collaborate with peers in Customer Service and Engineering to resolve customer pain points. Curated training and ongoing development support employees in building expertise and growing in the role. Uzbek fluency is required; the title also identifies Russian as preferred.

Requirements

High school diploma or GED.
At least 12 months of retail experience as a Neighborhood Mobile Expert, or experience as an Elite Expert in Account Care or Technical Care.
Consistently perform above the company average in sales metrics.
Demonstrated knowledge of systems and tools, with the ability and aptitude to learn new skills.
Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
Passion for people, teams, and T-Mobile's Un-carrier values.
Strong customer service skills, passion, integrity, and energy to help create a dynamic environment and deliver a world-class shopping experience.
Retail experience in a high-volume environment and ability to work in varied environments.
Strong organization, multitasking, versatility, communication, and attention to detail.
Consistent accuracy with basic math and proficient use of a calculator.
Pass the certification and quarterly recertification process.
Fluency in English and Uzbek.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Russian language skills are preferred.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer pain points in one interaction using in-store systems and digital tools.
Complete ongoing training to maintain and develop knowledge and skills to act as a subject matter expert in T-Mobile products and services.
Consistently use digital tools in customer interactions and onboarding.
Work collaboratively to contribute to a culture of sales and service.
Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.