Sr Manager, Rural Markets

T-Mobile•PA-Remote, PA

2d•$111,800 - $201,600

About The Position

The Sr Manager, Rural Markets is a multi-unit leader responsible for profitable share growth in Small Market Rural Areas (SMRA). The role leads and supports Retail Store Managers to increase customer penetration, market growth, profitability, and customer experience. It collaborates with leaders across multiple channels and functions to strengthen T-Mobile’s brand presence and develop scalable growth strategies. The position supports team development and operational execution, assesses stores through market visits and audits, and ensures staffing, training, compliance, and operational excellence across rural territories. The posting describes frequent travel in the overview and responsibilities, although its Travel section states that travel is not required.

Requirements

2–4 years leading and managing multi-unit retail operations (required), preferably in rural or small market areas.
2–4 years recruiting, hiring, onboarding, training, and driving performance in an environment grounded in trust and mutual respect (required).
2–4 years collaborating with cross-functional teams to drive business growth and operational excellence (required).
Leadership ability to inspire and develop Retail Store Managers and foster success and growth in rural markets (required).
Skill implementing and managing change across multiple retail locations (required).
Expertise driving sales performance and market penetration through strategic planning and team leadership (required).
Ability to develop and execute strategies that improve market share and brand presence in rural areas (required).
Strong understanding of market dynamics and sound business decision-making (required).
Commitment to understanding and meeting customer needs in Small Market Rural Areas (required).
Ability to manage, develop, and support teams across rural locations (required).
Excellent communication skills for collaboration, team meetings, and presentations (required).
Problem-solving ability, including identifying challenges and developing solutions for store operations and team dynamics (required).
Ability to build relationships and influence others (required).
At least 18 years of age and legally authorized to work in the United States.
Willingness and ability to travel frequently is listed as required in the qualifications, though the Travel section says travel is not required.

Nice To Haves

Bachelor’s degree in business or a related field, or 4–7 years of equivalent work experience (preferred).
2–4 years maintaining deep knowledge of wireless retail sales and operations (preferred).

Responsibilities

Lead and support Retail Store Managers to increase customer penetration, market growth, profitability, and customer experience in rural markets.
Translate regional performance insights into enterprise-level strategies and prioritize company-wide goals over individual market results.
Collaborate with Field Engineering, Marketing, Finance, and leaders across channels to evaluate coverage, resource investments, and expansion opportunities.
Develop, train, mentor, and support the team in tactical execution and leadership behaviors; promote high-performing Retail Store Managers and a culture of success and continuous improvement.
Conduct market and store visits to assess operations and identify improvements.
Ensure stores are staffed and trained to approved levels to meet customer traffic demands and increase conversion rates; recruit, select, hire, and train employees.
Conduct market surveys, operational audits, and compliance checks, simplifying operations and removing barriers to customer- and revenue-focused work.

Benefits

Competitive base salary and compensation package, including target incentives.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.