Sr Manager, Rural Markets, SMRA Carolinas

T-Mobile•Charlotte, NC

2d•$83,850 - $151,200

About The Position

The Sr Manager, Rural Markets at T-Mobile leads multi-unit retail operations in Small Market Rural Areas (SMRA), with a focus on profitable market-share growth, customer penetration, and an exceptional customer experience. The role leads and supports Retail Store Managers across rural territories, serves as a change agent, and collaborates with leaders across channels to strengthen T-Mobile’s brand presence and grow the business. Frequent travel is described in the role overview to support dispersed markets, though the posting’s travel field states “Travel Required: No.” The position is responsible for building and developing a strong team, ensuring stores are staffed and trained to approved levels, and supporting recruiting, hiring, onboarding, training, and performance management. It also involves market and store visits, operational audits, and compliance checks to improve operations and remove barriers. The Sr Manager collaborates with Field Engineering, Marketing, and Finance to assess coverage, resource investments, and expansion opportunities, and applies regional performance insights to scalable business strategies.

Requirements

2–4 years leading and managing multi-unit retail operations (required).
2–4 years recruiting, hiring, onboarding, training, and driving performance in an environment grounded in trust and mutual respect (required).
2–4 years collaborating with cross-functional teams to drive business growth and operational excellence (required).
Leadership ability to lead and inspire Retail Store Managers and foster a culture of success and growth in rural markets (required).
Change-management skills across multiple retail locations, aligned with organizational goals (required).
Sales-management expertise in driving sales performance and market penetration in rural territories (required).
Strategic-thinking ability to develop and execute growth strategies that enhance market share and brand presence in rural areas (required).
Business acumen and ability to make sound business decisions based on market dynamics (required).
Customer focus and commitment to meeting the needs of customers in Small Market Rural Areas (required).
Team-management proficiency supporting teams across rural locations and ensuring operational excellence (required).
Excellent communication skills for collaboration, team meetings, and presentations (required).
Problem-solving ability to identify challenges and develop effective solutions for store operations and team dynamics (required).
Willingness and ability to travel frequently to manage and support rural market territories (required in the qualifications; travel field says not required).
Ability to build relationships and influence others (required).
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Bachelor’s degree in business or a related field, or 4–7 years of equivalent work experience (preferred).
2–4 years maintaining deep knowledge of wireless retail sales and operations (preferred).

Responsibilities

Lead and support Retail Store Managers to increase customer penetration, market growth, profitability, and customer experience across rural markets.
Translate regional performance insights into enterprise-level strategies and prioritize company-wide goals over individual market results.
Collaborate with Field Engineering, Marketing, Finance, and other channel leaders to evaluate coverage, resource investments, and opportunities for expansion.
Develop, train, mentor, and support the team in tactical execution and leadership behaviors; promote high-performing Retail Store Managers and a culture of success and continuous improvement.
Conduct market and store visits to assess operations and implement improvement strategies.
Ensure retail stores are staffed and trained to approved levels to meet customer traffic demands and increase conversion rates.
Recruit, select, hire, onboard, train, and develop employees, and drive team performance.
Travel to conduct market surveys and operational audits within supported SMRA stores, simplify operations, reduce complexity, and remove barriers.
Ensure operational excellence through regular audits and compliance checks.
Build relationships and influence stakeholders to support business and team success.

Benefits

Competitive base salary and compensation package, including target incentives.
Annual stock grant and employee stock purchase plan.
401(k) and access to year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.