Sr. Manager, SMRA Wyoming/Western Plains

T-Mobile USA•Gillette, WY

About The Position

The Sr. Manager, Rural Markets at T-Mobile leads and supports Retail Store Managers across Small Market Rural Areas (SMRA), with responsibility for profitable share taking, customer penetration, market growth, and an exceptional customer experience. The role collaborates with leaders across channels and functions to strengthen T-Mobile’s rural-market presence, evaluate coverage and resource investments, and identify expansion opportunities. This multi-unit leader develops and supports teams through recruiting, hiring, training, mentoring, and performance management. The position involves frequent market and store visits, market surveys, operational audits, and compliance checks to assess performance and improve store operations. The Sr. Manager simplifies operations, removes barriers, and promotes a culture of success, continuous improvement, and alignment with T-Mobile values. Frequent travel to support widespread rural territories is described as required in the overview and responsibilities.

Requirements

2–4 years of experience leading and managing multi-unit retail operations (required).
2–4 years of experience hiring, recruiting, onboarding, training, and driving performance in an environment grounded in trust and mutual respect (required).
2–4 years of experience collaborating with cross-functional teams to drive business growth and operational excellence (required).
Ability to lead and inspire Retail Store Managers and foster a culture of success and growth in rural markets (required).
Skill in implementing and managing change across multiple retail locations (required).
Expertise in driving sales performance and market penetration in rural territories (required).
Ability to develop and execute strategies that enhance market share and brand presence in rural areas (required).
Strong understanding of market dynamics and ability to make sound business decisions (required).
Commitment to understanding and fulfilling the needs of customers in Small Market Rural Areas (required).
Proficiency in managing, developing, and supporting teams across rural locations (required).
Excellent communication skills for collaboration, team meetings, and presentations (required).
Ability to identify challenges and develop effective solutions for store operations and team dynamics (required).
Willingness and ability to travel frequently to manage and support widespread rural territories (required).
Ability to build relationships and influence others (required).
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Bachelor’s degree in business or a related field, or 4–7 years of equivalent work experience (preferred).
Deep knowledge of wireless retail sales and operations (preferred).

Responsibilities

Lead and support Retail Store Managers to increase customer penetration and market growth.
Drive profitable growth, enhance market share and brand presence, and deliver an exceptional customer experience in rural markets.
Translate regional performance insights into scalable, enterprise-level strategies and prioritize company-wide goals.
Collaborate with Field Engineering, Marketing, Finance, and other channels to evaluate coverage, resource investments, and expansion opportunities.
Develop, train, mentor, and support the team in tactical execution and leadership behaviors.
Mentor and promote high-performing Retail Store Managers and build a culture of success and continuous improvement.
Conduct market and store visits to assess operations and implement improvement strategies.
Ensure retail stores are staffed and trained to approved levels to meet customer traffic demands and improve conversion.
Recruit, select, hire, onboard, train, and develop team members, and drive performance.
Travel frequently to conduct market surveys and operational audits across supported SMRA stores.
Simplify operations, reduce complexity, and remove barriers so teams can focus on customers and revenue-driving outcomes.
Ensure operational excellence through regular audits and compliance checks.

Benefits

Competitive base salary and compensation package with target incentives.
Annual stock grant and employee stock purchase plan.
401(k) and access to year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary accidental death and dismemberment, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.