Sr. Manager, SMRA Wyoming/Western Plains
About The Position
The Sr. Manager, Rural Markets leads and supports Retail Store Managers across Small Market Rural Areas (SMRA), with responsibility for profitable share growth, customer penetration, and an exceptional customer experience. This multi-unit leadership role develops and executes strategies to increase market share and strengthen T-Mobile’s brand presence in rural markets, while prioritizing company-wide goals and translating regional performance insights into scalable enterprise strategies. The role collaborates with Field Engineering, Marketing, Finance, and leaders across channels to assess coverage, resource investments, and expansion opportunities. It builds and develops a strong team through recruiting, hiring, training, mentoring, and performance leadership, while fostering a culture of success, continuous improvement, and alignment with T-Mobile values. Frequent market and store visits support operational assessment, audits, compliance, and removal of barriers to customer- and revenue-focused work. The posting states that travel is required, but its separate Travel field says “No.”
Requirements
- 2–4 years leading and managing multi-unit retail operations; rural or small-market experience is preferred.
- 2–4 years recruiting, hiring, onboarding, training, and driving performance in an environment grounded in trust and mutual respect.
- 2–4 years collaborating with cross-functional teams to drive business growth and operational excellence.
- Required skills in leadership, change management, sales management, strategic thinking, business acumen, customer focus, team management, communication, problem solving, business travel, and relationship-building.
- Willingness and ability to travel frequently to manage and support rural market territories.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Bachelor’s degree in business or a related field, or 4–7 years of equivalent work experience.
- Deep knowledge of wireless retail sales and operations.
Responsibilities
- Lead and support Retail Store Managers to grow customer penetration, market share, profitability, and customer experience across rural markets.
- Translate regional performance insights into company-wide strategies that support scalable, sustained growth.
- Collaborate with Field Engineering, Marketing, Finance, and other channel leaders to evaluate coverage, resource investments, and expansion opportunities.
- Develop, train, mentor, and support the team, including promoting high-performing managers and fostering continuous improvement.
- Recruit, select, hire, onboard, train, and manage performance to ensure stores are staffed and trained at approved levels.
- Conduct frequent market and store visits, market surveys, operational audits, and compliance checks.
- Simplify operations by reducing complexity and removing barriers so teams can focus on customers and revenue outcomes.
Benefits
- Medical, dental, and vision insurance.
- Flexible spending account.
- 401(k).
- Employee stock grants and employee stock purchase plan.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage; voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
- Monthly or quarterly sales incentives for eligible regular, non-temporary Retail and Business Sales employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
