Sr. Manager, Process Improvement (Remote)

Lingraphica•Princeton, NJ

8d•Remote

About The Position

The Senior Manager, Process Improvement owns the operational backbone connecting Lingraphica’s go-to-market systems, cross-functional change efforts, and multi-workstream project governance. The role serves as the business-side decision authority for business operations tooling and data, drives adoption of process and system changes across departments, and maintains governance structures that keep concurrent initiatives aligned, on track, and transparently reported to executive stakeholders. It sits at the intersection of process design, communication, and program discipline, requiring comfort working with front-line staff and presenting to the Executive Team. The position facilitates end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance; owns enterprise systems, information architecture, cross-departmental workflows, business automations, and data trustworthiness; and partners with Finance and Technology on forecasting, reporting, and BI needs. It also develops and executes change-management plans, drives tool adoption and training, identifies change risks, and maintains project governance, status reporting, steering committee touchpoints, and escalation structures. The role is performed remotely from a home office with reliable and secure internet access. U.S. travel is required up to twice per year for in-person team and all-company meetings, with possible additional travel approximately two to three times annually for conferences and events. The starting salary range is $109,000–$129,700 per year.

Requirements

At least 5 years of experience in RevOps, Sales Ops, Marketing Ops, or Operations in a leadership capacity, either leading teams or leading projects, with accountability for process development.
Track record translating business requirements into system and process design.
Demonstrated cross-functional stakeholder management across Sales, Marketing, Operations, and Finance.
Experience with HubSpot or a comparable CRM platform.
Data literacy, including the ability to define and validate metrics and reporting logic.
Background in change management, with strong written communication and the ability to adjust tone and detail by audience.
Comfort handling sensitive change contexts such as reorganizations and workflow disruption.
Experience running multi-workstream projects and programs.
Familiarity with formal governance frameworks, including steering committees, RACI, and escalation structures.
Comfort presenting status to executive and board audiences.
Ability and willingness to travel within the U.S., including airline travel, up to twice per year for in-person team and all-company meetings, with possible additional travel for conferences and events.
Ability to operate a computer, with or without reasonable accommodation.

Nice To Haves

DME/Healthcare sales process familiarity.
Change-management experience in a healthcare or regulated environment, including HIPAA-aware communications.
Program governance experience in a regulated environment, such as FDA, HIPAA, or Joint Commission.

Responsibilities

Facilitate end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance, including lead routing, stage definitions, and handoffs.
Serve as the business owner for enterprise systems, with authority over information architecture, cross-departmental workflows, and business automations.
Own data trustworthiness as the source of truth for pipeline, forecast, and attribution reporting.
Partner with Finance on forecast and reporting alignment.
Provide business input for reporting and BI needs and prioritization, partnering with the Technology Team on build-out.
Own business process roadmaps and change-request intake.
Drive tool adoption across Marketing, Sales, Operations, Education & Research, and other functions.
Build and execute change-management plans covering stakeholder impact analysis, communications, and training.
Own internal change-management communications and tailor them to the audience.
Identify and manage adoption risks and resistance, including morale impacts from concurrent organizational change.
Coordinate training and enablement planning with all functions.
Act as liaison between project teams and impacted functions to resolve or escalate issues.
Build a long-term operational effectiveness strategy incorporating industry best practices such as RevOps, Lean, and Value Stream Mapping.
Escalate change risks to the Executive Team.
Define and maintain the project governance structure.
Own status-reporting cadence, including scorecard and milestone tracking.
Facilitate steering committee and Executive Team touchpoints.
Maintain the risk register and escalation path.