Sr. Manager, Process Improvement (Remote)

Lingraphica•West Windsor, NJ

16h•$109,000 - $129,700•Remote

About The Position

Lingraphica is a mission-driven organization that provides speech-generating devices and AAC technology to help people with communication impairments improve communication and quality of life. The Sr. Manager, Process Improvement owns the operational backbone connecting go-to-market systems, cross-functional change efforts, and multi-workstream project governance. The role serves as the business-side decision authority for business operations tooling and data, drives adoption of process and system changes across departments, and maintains governance that keeps initiatives aligned, on track, and transparently reported to executive stakeholders. It works across process design, communication, and program discipline, with engagement ranging from front-line staff to the Executive Team. The position owns business operations systems and data, supports end-to-end process design across departments, ensures trusted pipeline, forecast, and attribution reporting, and partners with Finance and Technology on reporting and business intelligence. It also leads change management planning, communications, training, adoption risk management, and operational effectiveness strategy. The role defines project governance and reporting routines, facilitates executive and steering committee touchpoints, and maintains risk and escalation processes. Work is performed remotely from a home office, with required U.S. travel for team and company meetings and possible additional travel for conferences and events.

Requirements

At least 5 years of experience in RevOps, Sales Ops, Marketing Ops, or Operations in a leadership capacity, with accountability for process development.
Track record of translating business requirements into system and process design.
Demonstrated cross-functional stakeholder management across Sales, Marketing, Operations, and Finance.
Experience with HubSpot or a comparable CRM platform.
Data literacy, including the ability to define and validate metrics and reporting logic.
Background in change management, strong written communication, and ability to adjust tone and detail by audience.
Comfort handling sensitive change contexts, such as reorganizations and workflow disruption.
Experience running multi-workstream projects and programs.
Familiarity with formal governance frameworks, including steering committees, RACI, and escalation structures.
Comfort presenting status to executive and board audiences.
Ability and willingness to travel within the U.S., including airline travel, up to twice per year for in-person team and all-company meetings, with possible additional travel approximately 2–3 times annually for conferences and events.
Ability to operate a computer with or without reasonable accommodation.
Maintain a safe, productive home-office workspace with reliable and secure internet access.

Nice To Haves

DME/Healthcare sales process familiarity.
Change management experience in a healthcare or regulated environment, including HIPAA-aware communications.
Program governance experience in a regulated environment such as FDA, HIPAA, or Joint Commission.

Responsibilities

Facilitate end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance, including lead routing, stage definitions, and handoffs.
Serve as the business owner for enterprise systems, with authority over information architecture, cross-departmental workflows, and business automations.
Own data trustworthiness as the source of truth for pipeline, forecast, and attribution reporting.
Partner with Finance on forecast and reporting alignment.
Provide business input for reporting and BI needs and prioritization, partnering with the Technology Team on build-out.
Own business process roadmaps and change-request intakes.
Drive tool adoption across Marketing, Sales, Operations, Education & Research, and other functions.
Build and execute change management plans, including stakeholder impact analysis, communications, and training on change management processes.
Own internal change management communications and calibrate them by audience.
Identify and manage adoption risk and resistance, including morale impacts from concurrent organizational change.
Coordinate training and enablement planning with all functions.
Act as liaison between project teams and impacted functions to resolve or escalate issues.
Build a long-term operational effectiveness strategy incorporating industry practices such as RevOps, Lean, and Value Stream Mapping.
Escalate change risks to the Executive Team.
Define and maintain the project governance structure.
Own status reporting cadence, including scorecard and milestone tracking.
Facilitate steering committee and Executive Team touchpoints.
Maintain the risk register and escalation path.