Director, Process Improvement - Remote

Community Health Systems • United States,

6h • Remote

About The Position

As a Director, Process Improvement at Community Health Systems (CHS) – Shared Business Operations, this role supports the organization’s purpose of helping people get well and live healthier by providing safe, quality healthcare, building enduring relationships with patients, and providing value for the people and communities served.

The Director leads the development and implementation of process improvement strategies and initiatives across the organization to enhance quality outcomes, operational efficiency, and financial performance. The role partners with hospital and regional leadership to develop process improvement skills and support targeted initiatives. It serves as a corporate resource and mentor for performance improvement, fostering collaboration and adoption of evidence-based best practices. This is a remote opportunity.

Requirements

• Master’s degree in Nursing, Business, Healthcare Administration, or a related field required; actively enrolled candidates in a relevant master’s program may be considered.
• 5–7 years of experience in process improvement, focused on value stream mapping, rapid improvement events, and financial outcome reporting.
• 3–6 years of management experience with direct report responsibilities.
• Six Sigma Green Belt certification.
• Expertise in process improvement methodologies, including Lean and Six Sigma.
• Strong knowledge of computer systems, information management, and data analysis.
• Excellent interpersonal, leadership, and project management skills.
• Ability to mentor and develop staff and foster continuous learning and improvement.
• Effective verbal and written communication skills, including presenting complex information clearly and actionably.
• Strong analytical skills focused on measurable outcomes.

Nice To Haves

• Experience in multiple healthcare settings or systems with diverse operational sites.
• Lean Six Sigma Black Belt.

Responsibilities

• Develop and implement a practical process improvement curriculum to support skill development for regional and hospital leadership teams.
• Lead strategic planning efforts and ensure alignment with organizational goals, focusing on revenue enhancement, profitability, and quality outcomes.
• Provide consultation and mentorship to hospital and corporate teams in developing, implementing, and evaluating process improvement programs.
• Research and establish evidence-based practice standards, best practices, and outcome metrics for hospital and system-wide initiatives.
• Collaborate with corporate and hospital leadership, service line directors, and quality leaders to improve operations and promote continuous improvement.
• Facilitate and lead process improvement initiatives, including value stream mapping, rapid improvement events, and metrics analysis to identify operational and financial improvement opportunities.
• Oversee the efficiency and effectiveness of team efforts in achieving performance improvement objectives and goals.
• Serve as a subject matter expert and resource for hospital markets and quality leaders, providing guidance on process implementation and evaluation.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Competitive compensation
• Paid time off for vacations, holidays, and illness
• Comprehensive health insurance, including medical, dental, vision, and prescription coverage
• 401(k) retirement savings plan
• Education support and student loan assistance
• Life and disability insurance
• Flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Director