Sr. Manager, Inside Sales

Lennox International•Stone Mountain, GA

19h•Onsite

About The Position

The Sr. Manager of Inside Sales sets the strategy and provides strategic direction for the Inside Sales and Lead Generation teams within a defined sales area. The role manages, coaches, and develops Inside Sales and Lead Generation Representatives and may manage multiple teams through subordinate supervisors. It is responsible for market development, setting targets, and generating revenue for the Inside Sales department. The role develops and monitors operating systems, including policies and procedures, organizational structure, and information flow. It establishes, implements, and maintains administrative and technical procedures to provide responsive sales service to customers, and develops service policies, rates, schedules, procedures, and methods. The Sr. Manager ensures work volume meets product and service standards and exceeds quality standards, and that departmental operating costs and profit goals are attained. The role approves personnel activities involving hiring, training, development, and performance evaluation. This salaried exempt position is 100% onsite in Stone Mountain, Georgia. The starting salary range is $133,000–$174,000 annually, and the role is eligible for an annual bonus under the applicable company plan. Employees in this role are not eligible for overtime.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 8 years of related experience.
At least 3 years of experience as a manager.
Ability to manage team members’ work to optimize performance.
Ability to establish policies and manage business and operational aspects of an assigned call center.
Expert ability in building relationships, listening, persuading, negotiating, and managing time.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Excellent written and verbal communication skills.
Ability to use Microsoft Office, SAP, Automatic Call Distributor, and Customer Relationship Management software.

Responsibilities

Set the strategy and strategic direction of the Inside Sales and Lead Generation teams.
Manage, coach, and develop Inside Sales and Lead Generation Representatives within a defined sales area; may manage multiple teams through subordinate supervisors.
Develop markets, set targets, and ensure revenue is generated for the Inside Sales department.
Develop and monitor operating systems, including policies and procedures, operating structure, and information flow.
Establish, implement, and maintain administrative and technical procedures to provide responsive sales service to customers.
Develop service policies, rates, schedules, procedures, and methods.
Ensure work volume meets product/service standards and exceeds quality standards.
Ensure departmental operating costs and profit goals are attained.
Approve personnel activities concerning hiring, training, development, and evaluation of staff performance.
Manage team members’ work to optimize performance and manage the business and operational aspects of the assigned call center.

Benefits

Annual bonus, subject to the terms of the applicable company plan.
Tuition reimbursement.
Medical, dental, and vision insurance.
Prescription drug coverage.
401(k) retirement plan.
Short-term disability insurance.
Eight weeks of paid birthing leave.
Two weeks of paid bonding leave.
Life and long-term disability insurance.
Up to 12 days of paid time off per year, depending on date of hire and eligibility.
Two paid well-being days per year, depending on date of hire and eligibility.
One paid volunteer day per year, depending on date of hire and eligibility.
10–11 paid holidays per year, depending on date of hire and eligibility.
Three floating holidays per year, depending on date of hire and eligibility.