Sr. Manager, Inside Sales
About The Position
The Sr. Manager of Inside Sales sets the strategy for the Inside Sales team and manages, coaches, and develops Inside Sales and Lead Generation Representatives within a defined sales area. The role may manage multiple teams through subordinate supervisors. The position is responsible for market development, setting targets, and generating revenue for the Inside Sales department, as well as providing strategic direction for Lead Generation and Inside Sales teams. It develops and monitors operating systems, including policies and procedures, operating structure, and information flow. It also establishes, implements, and maintains administrative and technical procedures to provide responsive sales service to customers, and develops service policies, rates, schedules, procedures, and methods. The Sr. Manager ensures work volume meets product and service standards and exceeds quality standards, and that departmental operating costs and profit goals are attained. The role approves personnel activities related to hiring, training, development, and staff performance evaluation. This is a salaried exempt role based 100% onsite in Stone Mountain, Georgia. The stated starting salary range is $133,000–$174,000 annually, with eligibility for an annual bonus in accordance with the applicable company plan.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- At least 8 years of related experience.
- At least 3 years of experience as a manager.
- Ability to manage team members' work to optimize performance.
- Ability to establish policies and manage business and operational aspects of an assigned call center.
- Expert ability in building relationships, listening, persuading, negotiating, and managing time.
- Knowledge of customer service principles and processes, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
- Excellent written and verbal communication skills.
- Ability to use Microsoft Office, SAP, Automatic Call Distributor, and Customer Relationship Management software.
Responsibilities
- Set the strategy and provide strategic direction for the Inside Sales and Lead Generation teams.
- Manage, coach, and develop Inside Sales and Lead Generation Representatives within a defined sales area; may manage multiple teams through subordinate supervisors.
- Develop markets, set targets, and ensure revenue is generated for the Inside Sales department.
- Develop and monitor operating systems, including policies and procedures, operating structure, and information flow.
- Establish, implement, and maintain administrative and technical procedures to provide responsive sales service to customers.
- Develop service policies, rates, schedules, procedures, and methods.
- Ensure work volume meets product/service standards and exceeds quality standards.
- Ensure departmental operating costs and profit goals are attained.
- Approve personnel activities concerning hiring, training, development, and evaluation of staff performance.
Benefits
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- Eight weeks of paid birthing leave
- Two weeks of paid bonding leave
- Life and long-term disability insurance
- Up to 12 days of paid time off, depending on hire date and eligibility
- Two paid well-being days, depending on hire date and eligibility
- One paid volunteer day, depending on hire date and eligibility
- 10–11 paid holidays, depending on hire date and eligibility
- Three floating holidays per year, depending on hire date and eligibility
- Annual bonus eligibility in accordance with the applicable company plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
