Sr Manager, Central Outbound Operations

ID Logistics US•Richmond, VA

3d•$104,000 - $135,000

About The Position

The Senior Manager, Outbound Operations is part of the Central Build Operations Team, which supports business launches, performance improvements, and facility recoveries. The role partners with site leadership teams across the country, providing hands-on support for startups, stabilizations, recoveries, and operational transformations. It is suited to an experienced multi-site e-commerce leader who can solve complex operational challenges, develop leaders, rapidly assess opportunities, create action plans, and deliver sustainable results. The role must be located near White Haven, Pennsylvania; Frackville, Pennsylvania; Kenosha, Wisconsin; Ocala, Florida; Salt Lake City; or Henrico, Virginia. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with occasional nights and weekends as needed for business operations and new launches. Domestic travel to U.S. operations is required up to 80% weekly, and this requirement is non-negotiable. The position is not eligible for immigration sponsorship.

Requirements

High school diploma or GED; additional relevant experience may be considered in lieu of higher education.
At least 7 years of progressive leadership experience in an e-commerce operational environment.
At least 3 years leading large operational teams through multiple levels of leadership.
Experience in a large-scale, highly standardized, multi-site e-commerce network using established operating systems, performance metrics, and standardized processes.
Subject matter expertise in outbound operations, including fulfillment execution, labor planning, workflow management, productivity improvement, and service-level performance.
Proven experience leading multiple simultaneous facility launches, startup deployments, operational recoveries, and transformation initiatives, including developing and executing action plans that deliver measurable results.
Experience serving as a launch leader, operational deployment leader, or functional subject matter expert for three or more large-scale e-commerce facility launches.
Experience supporting multiple facilities simultaneously and driving results outside direct-reporting relationships through influence, coaching, and execution leadership.
Demonstrated ability to assess operational performance, identify root causes, and implement sustainable improvements in productivity, quality, service, and labor efficiency.
Demonstrated ability to rapidly assess unfamiliar operations, identify performance barriers, prioritize corrective actions, and deliver sustainable improvements on compressed timelines.
Experience coaching and developing operational leaders while influencing results across teams and functions.
Advanced understanding of inventory flow, picking, packing, sorting, shipping, workforce planning, and operational controls.
Demonstrated success balancing strategic planning with hands-on execution in fast-paced, metrics-driven environments.
Strong analytical, problem-solving, leadership, and continuous improvement skills.
Ability and willingness to travel domestically up to 80%.

Nice To Haves

Experience supporting multiple simultaneous startup deployments from launch through stabilization.
Experience serving as a subject matter expert, deployment leader, or operational support leader during critical business events.
Experience working in a customer-driven e-commerce environment with high-volume operational demands.
Proven success leading operational recovery, turnaround, or performance improvement initiatives.
Demonstrated ability to develop leadership capability and drive organizational change across multiple facilities.

Responsibilities

Lead startup readiness, go-live execution, and stabilization for new warehouse and fulfillment operations.
Partner with site leadership to establish operational processes, labor strategies, training plans, performance expectations, and execution standards.
Provide hands-on support during launch periods to facilitate transitions to steady-state operations.
Assess underperforming facilities, identify operational gaps and root causes, and develop recovery action plans.
Lead turnaround strategies to improve service, productivity, quality, safety, inventory accuracy, and customer performance.
Track recovery progress and sustain improvements through structured follow-up and accountability.
Serve as the organization's subject matter expert for outbound operations, advising on fulfillment execution, workflow design, labor deployment, planning, process adherence, and best practices.
Coach site leaders in identifying and removing barriers to operational performance.
Coach General Managers, Operations Managers, Area Managers, Supervisors, and frontline leadership teams.
Develop leadership capability through training, mentorship, performance management, and deployment of operational best practices.
Reinforce accountability, ownership, and execution excellence across supported facilities.
Drive operational consistency and compliance with network standards.
Identify and implement improvements in productivity, quality, throughput, labor efficiency, and customer outcomes across multiple facilities.
Collaborate with Operations, Engineering, IT, Safety, Learning & Development, Human Resources, and Project Teams on launches, system implementations, recoveries, performance improvements, and process optimization.
Analyze operational metrics and performance trends to identify risks and opportunities.
Develop data-supported action plans with measurable objectives, monitor progress against operational KPIs, and ensure performance goals are achieved.
Perform other duties and special projects as assigned.