Outbound Operations Manager

Master Electronics•Phoenix, AZ

About The Position

The Outbound Operations Manager leads the second-shift outbound warehouse operation, overseeing people and daily fulfillment activity in a fast-moving environment with changing order volumes and fixed carrier cutoffs. The manager sets priorities, assigns staff, resolves issues as they arise, and ensures shipments, associates, and dock operations are handled effectively. The role includes directing picking, packing, staging, and shipping; monitoring order queues and dock activity; building and coaching the team; resolving shipping issues; using operational data to improve performance; maintaining procedures and training materials; and ensuring the facility is clean, safe, and compliant. The manager also oversees end-of-shift closing and supports peak periods and special projects.

Requirements

Experience leading outbound, warehouse, distribution, or fulfillment teams.
Sound judgment when priorities compete and plans change.
Strong communication and problem-solving skills.
Comfort using data to make decisions.
Working knowledge of fulfillment, shipping, inventory controls, carrier requirements, and warehouse safety.
Availability to work second shift.
High school diploma or equivalent required.

Nice To Haves

Bilingual in Spanish and English is highly preferred.
Experience with WMS, order management, or shipping systems preferred.
Associate or bachelor’s degree in logistics, supply chain, or business preferred.

Responsibilities

Direct daily picking, packing, staging, and shipping operations.
Balance volumes, schedules, equipment, and staffing to meet customer and carrier deadlines.
Monitor order queues, dock activity, and carrier cutoffs to prevent bottlenecks and late shipments.
Hire, train, coach, and cross-train associates; provide timely feedback and address performance concerns.
Promote onboarding, recognition, and accountability as part of the team’s daily culture.
Resolve shipping errors, discrepancies, and damages, coordinating with Inventory, Receiving, Customer Service, and Sales to keep product moving.
Use performance data, including productivity, accuracy, on-time shipment, damages, labor, and safety, to identify root causes and improve results.
Maintain procedures and training materials.
Keep the facility clean, safe, and compliant, and oversee end-of-shift closing.
Support peak periods and special projects.

Benefits

Affordable insurance plans.
401(k) match program with vesting from day one.
Tuition assistance.
Employee Assistance Program (EAP), Perspectives, Healthcare Advocate, and Working Advantage Discount Program.
Paid holidays, PTO accrual, and a floating holiday.
Personal and parental leave policies.
Company-sponsored donation match at a 3:1 rate.
Volunteer Time Off (VTO).
Employee Resource Groups.
Company-funded and voluntary AD&D and life insurance.