Outbound Operations Manager

Covetrus • Colonial Heights, VA

1d • Onsite

About The Position

Covetrus is seeking an Outbound Operations Manager for its Colonial Heights, Virginia Distribution Center. The role manages outbound operations to ensure timely and accurate order fulfillment and shipping, with the goal of exceeding customer expectations. The work environment is described as climate-controlled and small-team, with weekend work rarely required, although mandatory overtime may be needed to ensure timely customer delivery.

The manager plans and directs distribution activities, improves outbound processes and customer experience, coordinates with internal partners and other stakeholders to resolve shipment issues, monitors process trends, and leads the outbound team. The position requires a bachelor’s degree or equivalent combination of education and experience, at least three years of warehouse or production experience, including one year with a pharmacy or pharmaceutical wholesaler/distributor, and at least three years of management experience. Overnight travel may be needed. The role involves regular lifting and standing or walking, and may include work in a cooler environment.

Requirements

• Bachelor’s degree, preferably in Operations, Logistics, Supply Chain, or another business-related field, or an equivalent combination of education and experience.
• At least three years of experience in a warehouse or production environment.
• At least one year of experience with a pharmacy or pharmaceutical wholesaler/distributor.
• At least three years of management experience.
• Must meet any minimum certification qualifications required by applicable local or state boards or licensing agencies within the position’s span of control.
• Strong written and verbal communication skills.
• Ability to strategically organize and prioritize work and meet customer expectations.
• Strong attention to detail.
• Highly motivated and results-oriented.
• Ability to build and maintain strong working relationships.
• Proficiency with Microsoft and computer skills.
• Knowledge and experience in distribution processes, including receiving, shipping, and inventory control.
• Ability to work mandatory overtime as needed to ensure timely customer delivery.
• Ability to lift and transport 30 pounds regularly and 50–70 pounds occasionally.
• Ability to stand and/or walk on concrete for the duration of the shift and perform tasks involving bending, stooping, and reaching.
• Ability to travel overnight on an as-needed basis.
• Must pass a criminal background check and drug screening, including testing for marijuana.

Nice To Haves

• Forklift certification desired.
• Green belt or equivalent certification in Six Sigma or Lean Six Sigma preferred.
• A major in Operations, Logistics, Supply Chain, or another business-related field preferred.

Responsibilities

• Plan and direct distribution activities, including shipping, routing, and administrative tasks, to meet company requirements.
• Gather feedback about customer expectations and recommend and implement changes to continually improve the customer experience.
• Optimize distribution center organization and layout, including processes for picking, packing, and shipping orders, while maintaining compliance with governmental agencies and regulations.
• Serve as the main point of contact for outbound shipment inquiries; coordinate with Sales, Regulatory and Quality Affairs, and other partners to resolve issues and provide information in a timely manner.
• Proactively communicate shipment issues to appropriate customers, Sales, Purchasing, and Distribution Center Management personnel.
• Review current and future trends that may indicate gaps in the outbound process and make recommendations based on findings.
• Conduct daily status meetings with the management team to review the prior day’s performance and develop an action plan for the current day.
• Manage the outbound team, including performance and attendance management, training, employee engagement and retention, and employee development.

Benefits

• Medical, dental, and vision insurance starting on Day 1, subject to eligibility.
• Generous holiday and paid time off policy.
• Company-paid life and AD&D insurance.
• 401(k) savings plan with company match.
• Pet insurance.
• Health savings accounts.
• Flexible spending accounts.
• Disability benefits.
• Identity theft protection.
• Maternity leave.
• Parental leave.
• Military leave and other leaves of absence.
• Certain positions may be eligible for a short-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager