Outbound Operations Manager
About The Position
The Outbound Operations Manager leads a fast-moving outbound warehouse operation on second shift, ensuring orders are picked, packed, staged, and shipped accurately and on time. The manager balances changing volumes, schedules, equipment, and staffing; monitors order queues, dock activity, and carrier cutoffs; and makes operational decisions as priorities change. The role leads and develops associates through hiring, training, coaching, cross-training, feedback, and performance management, while building a culture of onboarding, recognition, and accountability. The manager resolves shipping errors, discrepancies, and damages in collaboration with Inventory, Receiving, Customer Service, and Sales. They use operational performance data to identify root causes and improve productivity, accuracy, on-time shipments, damage rates, labor, and safety. The role also maintains procedures and training materials, ensures the facility is clean, safe, and compliant, oversees end-of-shift closing, and supports peak periods and special projects. Master Electronics is a family-owned global authorized distributor of electronic components headquartered in Phoenix, Arizona. The company describes its environment as fast-paced and entrepreneurial, emphasizing flexibility, professionalism, self-direction, strong relationships, responsive service, and added value. It is committed to equal employment opportunity, reasonable accommodations, and a respectful and supportive workplace.
Requirements
- Experience leading outbound, warehouse, distribution, or fulfillment teams.
- Ability to exercise quick, sound judgment when priorities compete and plans change.
- Strong communication and problem-solving skills, with the ability to turn data into decisions.
- Working knowledge of fulfillment, shipping, inventory controls, carrier requirements, and warehouse safety.
- Availability to work second shift.
- High school diploma or equivalent.
Nice To Haves
- Experience with a warehouse management system (WMS), order management system, or shipping system.
- Associate or bachelor’s degree in logistics, supply chain, or business.
Responsibilities
- Direct daily picking, packing, staging, and shipping, balancing volumes, schedules, equipment, and staffing to meet customer and carrier deadlines.
- Monitor order queues, dock activity, and carrier cutoffs to prevent bottlenecks and late shipments.
- Hire, train, coach, and cross-train associates; provide timely feedback and address performance concerns.
- Build onboarding, recognition, and accountability into daily team practices.
- Resolve shipping errors, discrepancies, and damages, coordinating with Inventory, Receiving, Customer Service, and Sales.
- Use performance data—including productivity, accuracy, on-time shipment, damages, labor, and safety—to identify root causes and improve performance.
- Maintain procedures and training materials.
- Keep the facility clean, safe, and compliant, and oversee end-of-shift closing.
- Support peak periods and special projects.
Benefits
- World-class and affordable insurance plans.
- 401(k) match program with vesting from day one.
- Tuition assistance.
- Employee Assistance Program (EAP), Perspectives, Healthcare Advocate, and Working Advantage Discount Program.
- Paid holidays, PTO accrual, and a Floating Holiday.
- Supportive personal and parental leave policies.
- Company-sponsored donation match at 3 for 1.
- Volunteer Time Off (VTO).
- Employee Resource Groups.
- Company-funded and voluntary AD&D and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
