Outbound Operations Manager

Covestro • Colonial Heights, VA

6d • Onsite

About The Position

Covetrus is seeking an Outbound Operations Manager for its Colonial Heights, Virginia Distribution Center. The manager oversees outbound operations to ensure timely and accurate order fulfillment and shipping, with the goal of exceeding customer expectations. The role works in a climate-controlled, small-team environment and may require occasional overnight travel and mandatory overtime as needed.

Requirements

• Bachelor’s degree, preferably in Operations, Logistics, Supply Chain, or another business-related field, or an equivalent combination of education and experience.
• At least three years of experience in a warehouse or production environment.
• At least one year of experience with a pharmacy or pharmaceutical wholesaler/distributor.
• At least three years of management experience.
• Meet any minimum certification qualifications required by applicable local or state boards or licensing agencies within the position’s span of control.
• Strong written and verbal communication skills.
• Ability to strategically organize and prioritize work and meet customer expectations.
• Strong attention to detail.
• Motivated and results-oriented.
• Ability to build and maintain strong working relationships.
• Proficiency with Microsoft applications and computer skills.
• Experience and knowledge of distribution processes, including receiving, shipping, and inventory control.
• Ability to work mandatory overtime as needed.
• Ability to lift and transport 30 pounds regularly and up to 50–70 pounds occasionally.
• Ability to stand and/or walk on concrete for the duration of a shift and perform tasks involving bending, stooping, and reaching.
• Ability to work in a cooler environment of 35°–46° F, if required.
• Ability to travel overnight as needed.
• Must pass a criminal background check and drug screening, including marijuana testing.

Nice To Haves

• Forklift certification.
• Green Belt or equivalent certification in Six Sigma or Lean Six Sigma.

Responsibilities

• Plan and direct distribution activities, including shipping, routing, and administrative tasks, to meet company requirements.
• Gather feedback about customer expectations and recommend and implement changes to improve the customer experience.
• Organize and optimize distribution center processes for picking, packing, and shipping while maintaining compliance with governmental agencies and regulations.
• Serve as the main point of contact for inquiries about outbound shipments.
• Work with internal partners, including Sales, Regulatory and Quality Affairs, regarding shipped orders.
• Answer questions and provide information to resolve outstanding issues promptly.
• Proactively communicate issues to appropriate customers and internal teams, which may include Sales, Purchasing, and Distribution Center Management.
• Review current and future trends for potential gaps in outbound processes and make recommendations based on findings.
• Conduct daily status meetings with the management team to review prior-day performance and develop an action plan for the current day.
• Manage the outbound team, including performance and attendance management, training, employee engagement and retention, and employee development.

Benefits

• Medical, dental, and vision insurance starting on Day 1.
• Generous holiday and paid time off policy.
• Company-paid life and AD&D insurance.
• 401(k) savings plan with company match.
• Maternity leave.
• Parental leave.
• Military leave and other leaves of absence.
• Health savings accounts.
• Flexible spending accounts.
• Life and disability benefits.
• Identity theft protection.
• Pet insurance.
• Certain positions may be eligible for a short-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager