Sr Manager, Central Outbound Operations

ID Logistics•Frackville, PA

About The Position

The Senior Manager, Outbound Operations supports site leadership teams across the country during new facility launches, operational stabilizations, recoveries, and transformations. This hands-on, multi-site role provides outbound operations expertise, assesses operational challenges, develops action plans, coaches leaders, and drives measurable, sustainable results across large-scale e-commerce facilities. The role partners with operations and cross-functional teams to improve execution, operational consistency, and performance. The position must be located near White Haven, PA; Frackville, PA; Kenosha, WI; Ocala, FL; Salt Lake City; or Henrico, VA. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with occasional nights and weekends as needed. Domestic travel to U.S. operations is required up to 80% weekly, and this requirement is non-negotiable. The position is not eligible for immigration sponsorship.

Requirements

High school diploma or GED; additional relevant experience may be considered in lieu of higher education.
At least 7 years of progressive leadership experience in an e-commerce operational environment.
At least 3 years leading large operational teams through multiple levels of leadership.
Experience in a large-scale, highly standardized, multi-site e-commerce network using established operating systems, performance metrics, and standardized processes.
Outbound operations expertise, including fulfillment execution, labor planning, workflow management, productivity improvement, and service-level performance.
Experience leading multiple simultaneous facility launches, startup deployments, operational recoveries, and transformation initiatives, including developing and executing action plans that achieve measurable results.
Experience as a launch leader, operational deployment leader, or functional subject matter expert for three or more large-scale e-commerce facility launches.
Experience supporting multiple facilities simultaneously and driving results beyond direct-reporting relationships through influence, coaching, and execution leadership.
Ability to assess operational performance, identify root causes, and implement sustainable improvements in productivity, quality, service, and labor efficiency.
Ability to rapidly assess unfamiliar operations, identify performance barriers, prioritize corrective actions, and deliver sustainable improvements on compressed timelines.
Experience coaching and developing operational leaders while influencing results across teams and functions.
Advanced understanding of inventory flow, picking, packing, sorting, shipping, workforce planning, and operational controls.
Demonstrated success balancing strategic planning with hands-on execution in fast-paced, metrics-driven environments.
Strong analytical, problem-solving, leadership, and continuous improvement skills.
Ability and willingness to travel domestically up to 80%.

Nice To Haves

Experience supporting multiple simultaneous startup deployments from launch through stabilization.
Experience as a subject matter expert, deployment leader, or operational support leader during critical business events.
Experience in a customer-driven e-commerce environment with high-volume operational demands.
Proven success leading operational recovery, turnaround, or performance improvement initiatives.
Demonstrated ability to develop leadership capability and drive organizational change across multiple facilities.

Responsibilities

Lead startup readiness, go-live execution, and stabilization for new warehouse and fulfillment operations.
Partner with site leadership to establish operational processes, labor strategies, training plans, performance expectations, and execution standards.
Provide hands-on operational support during facility launches and transitions to steady-state operations.
Assess underperforming facilities, identify operational gaps and root causes, and develop recovery action plans.
Lead turnaround strategies to improve service, productivity, quality, safety, inventory accuracy, and customer performance.
Track recovery progress and ensure improvements are sustained through structured follow-up and accountability.
Serve as the organization's outbound operations subject matter expert, advising on fulfillment execution, workflow design, labor deployment, planning, process adherence, and best practices.
Coach site leaders in identifying and eliminating barriers to operational performance.
Develop General Managers, Operations Managers, Area Managers, Supervisors, and frontline leaders through training, mentorship, performance management, and best-practice deployment.
Reinforce accountability, ownership, and execution excellence across supported facilities.
Drive operational consistency and compliance with network standards and implement sustainable improvements in productivity, quality, throughput, labor efficiency, and customer outcomes.
Collaborate with Operations, Engineering, IT, Safety, Learning & Development, Human Resources, and Project Teams on launches, system implementations, recovery efforts, performance initiatives, and process optimization.
Analyze operational data, metrics, and trends to identify risks and opportunities; develop measurable, data-supported action plans and monitor progress against KPIs and performance goals.
Perform other duties and special projects as assigned.