Sr. Manager, Business Transformation

Goodwill of Central & Northern Arizona•Peoria, AZ

11d

About The Position

The Sr. Manager, Business Transformation is accountable for leading enterprise-wide initiatives that significantly affect financial performance, operational efficiency, and organizational effectiveness across Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. The role provides strategic leadership, governance, and execution oversight across enterprise project and program management, business process analysis and improvement, business case and ROI development, technology enablement, and change management. This position leads complex, cross-functional programs from opportunity identification through implementation and sustainment. It works closely with executives, business areas, IT, vendors, and project teams to connect strategic priorities to measurable outcomes, manage risks and resources, improve processes, and support adoption of change. The role also develops project management and process improvement standards, coaches teams and leaders, and may have responsibility for performance management and mentoring team members.

Requirements

Bachelor's degree in Business Administration, Engineering, Information Systems, or a related discipline.
At least 7 years of progressive experience leading enterprise-scale transformation, strategic programs, or complex operational initiatives.
At least 7 years of people and/or senior initiative leadership with accountability for outcomes, budgets, and performance.
Demonstrated success leading complex, cross-functional enterprise initiatives and delivering measurable business outcomes.
Advanced strategic, financial, and analytical acumen, with the ability to influence executive decision-making.
Ability to connect business priorities to measurable outcomes and use performance data to evaluate results.
Experience developing business cases, estimating ROI, and assessing costs, benefits, and investment tradeoffs.
Ability to operate at the enterprise and executive level, balancing strategic vision with disciplined execution.
Experience leading complex enterprise projects and programs.
Ability to analyze and improve business processes, including current-state assessment, root cause analysis, and practical future-state design.
Experience leading testing efforts for new software implementations.
Extensive experience partnering with IT, vendors, and executive stakeholders to deliver technology-enabled transformation.
Exceptional executive communication, facilitation, negotiation, and change leadership skills.
Ability to influence, manage enterprise risk, and drive accountability across senior stakeholders.
Ability to pass a background check and drug screen where applicable.

Nice To Haves

Master's degree.
PMP certification or equivalent.
Lean or Six Sigma certification.
Change management experience and certification.
Software business analysis experience, including requirements definition, workflow analysis, and solution evaluation.
AI implementation experience.

Responsibilities

Provide governance and oversight for strategic programs, portfolios, and transformation initiatives.
Lead complex enterprise projects and programs, managing scope, schedules, resources, risks, dependencies, quality, change control, and measurable outcomes.
Develop project plans, timelines, resource capacity plans, and budgets, and ensure adherence to deadlines and financial targets.
Identify potential project failures, provide direction to resolve issues, and take corrective action to keep projects on track.
Facilitate planning and mapping sessions with business and IT leads to define scope, schedules, critical paths, and milestones for non-strategic projects.
Apply business process analysis and improvement methods to streamline workflows, improve productivity, and identify measurable operational outcomes, including for technology-enabled and AI initiatives.
Conduct business analysis, including requirements gathering, current- and future-state process mapping, workflow analysis, and solution design.
Partner with IT and vendors to ensure technology solutions meet business objectives and operational needs.
Develop business cases and ROI analyses, documenting strategies, priorities, outcomes, costs, risks, and investment tradeoffs.
Provide data-driven insights and root cause analysis, and identify when initiatives face diminished ROI or increased risk.
Own the quality of transformation solutions, including implementation, change management, and results monitoring.
Partner with business areas and support functions to develop change management plans and lead teams in adopting change.
Build stakeholder relationships and coordinate cross-functional teams, assign responsibilities, and track progress toward successful completion.
Facilitate the definition of success criteria, KPIs, and performance metrics to measure transformation outcomes.
Assist with the annual assessment of strategic initiatives and projects to inform C-suite prioritization and investment decisions within budget constraints.
Communicate transformation strategies, progress, and outcomes throughout the organization, and provide executive-level reporting and presentations as applicable.
Oversee testing and quality assurance strategies, guide business groups in UAT best practices, and establish QA metrics, dashboards, and reporting.
Manage performance, coach, develop, and mentor team members, as applicable.
Develop and institutionalize project management and process improvement standards, best practices, and documentation.
Coach leaders and teams in continuous improvement and accountability, and contribute to organizational culture change.
Model Goodwill's core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation time.
Paid holidays.
Comprehensive Total Rewards package eligibility beginning the first day of the month following 60 days of employment.