Business Transformation Manager

ADP • Miami, FL

2d • Hybrid

About The Position

ADP is hiring a Business Transformation Manager for the HRO Shared Services Business Transformation Team. This internal consulting role leads large-scale, strategic, enterprise-wide transformation programs for the HR Outsourcing organization, from end-to-end strategy through execution. The role applies expertise in business processes, organizational design, technology, and consulting to address business challenges across people, process, technology, and data.

The Manager leads multiple workstreams, structures ambiguous problems into actionable analytical approaches, guides team members, and reviews deliverables for quality and clarity. The role works across functional areas and stakeholders, including senior stakeholders, to align priorities, refine requirements, document decisions, and deliver practical solutions. The position reports to a Director or Senior Director of Business Transformation and has no direct reports.

Requirements

• At least 5 years of experience in consulting, business transformation, strategy, or operations roles with increasing responsibility.
• Ability to define how to leverage people, process, technology, and data to achieve business results.
• Ability to translate complex business challenges and analytical findings into actionable solutions and recommendations.
• Experience leading end-to-end project delivery, from scope and strategy through execution and business impact.
• Demonstrated ability to manage cross-functional teams and coordinate multiple workstreams in complex environments.
• Experience working directly with senior stakeholders and influencing decisions through structured insights.
• Track record of delivering measurable improvements in processes, performance, or business outcomes.
• Experience working in fast-paced, high-pressure environments requiring adaptability and strong prioritization.
• Advanced Excel and analytical modeling capabilities, including financial models and scenario analyses.
• Strong PowerPoint storytelling skills, including developing clear, compelling narratives for executive audiences.
• Proficiency in project management tools and methodologies, including planning, tracking, resource allocation, and risk management.
• Experience with process mapping and operating model design tools such as Visio, focused on optimization and scalability.
• Strong understanding of performance metrics and KPI frameworks for measuring transformation success.
• Ability to communicate clearly and confidently across levels, drive accountability, and balance strategic oversight with hands-on execution.
• Ability to apply structured, hypothesis-driven problem-solving approaches and foster collaborative, high-performance teams.

Nice To Haves

• MBA or advanced degree in Business, Strategy, or a related field.
• Big Four management consulting experience with Fortune 500 clients.
• Industry knowledge in HR, payroll, or HCM.
• Experience leading technology-enabled initiatives, including initiatives involving artificial intelligence.
• Experience contributing to internal frameworks, methodologies, or best practices.
• Familiarity with data visualization tools such as Tableau or Power BI.

Responsibilities

• Lead multiple workstreams across strategy, data analysis, organizational design, operating model design, business process improvement, and technology adoption.
• Define project objectives, prioritize work, coordinate team activities and timelines, and create deliverables aligned with project goals.
• Structure ambiguous business problems into clear hypotheses and analytical approaches to guide execution and decision-making.
• Establish frameworks and define opportunities; coach and guide Senior Consultants and Analysts through structured feedback.
• Review analyses, presentations, and trackers, providing direction to improve quality, clarity, and alignment with the overall storyline.
• Facilitate stakeholder working sessions and cross-functional discussions to refine requirements, align priorities, document decisions, and ensure solutions are practical and aligned with business needs.
• Translate complex analytical findings and emerging technology opportunities into actionable recommendations aligned with strategic objectives and measurable impact.
• Design future-state processes, operating models, and organizational structures to improve efficiency, scalability, and performance.
• Develop and validate business cases, including financial modeling, cost-benefit analysis, and risk assessment.
• Monitor transformation progress using defined metrics and KPIs, adjusting strategies as needed to improve outcomes.
• Lead end-to-end project delivery, including defining scope and strategy, managing execution, and delivering business impact.
• Manage cross-functional teams and coordinate multiple workstreams in complex environments.
• Use structured insights to influence decisions and work directly with senior stakeholders.
• Deliver measurable improvements in processes, performance, or business outcomes.

Benefits

• Benefits begin on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Company-paid time off for volunteering.
• Business Resource Groups and an inclusive culture.
• Opportunities for career progression.
• Mental health and well-being support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed