Business Transformation Manager

Fifth Third Bank • Cincinnati, OH

2d

About The Position

The Business Transformation Manager partners with senior leaders and cross-functional teams across Operations, Information Technology, and Lines of Business to support the identification, prioritization, and execution of strategic initiatives that drive measurable business outcomes and value. The role contributes to strategy development, business objectives, program structure, future-state process design, and measurable value creation. It supports execution and redesign of business processes while managing one or more workstreams within broader transformation programs. The manager operates under the guidance of Senior Managers or Directors, with autonomy increasing based on performance and experience, and focuses on delivery excellence, customer experience, and operational efficiency. The role also supports risk awareness, escalation, adherence to policies and procedures, and positive customer outcomes.

This position is based in Cincinnati, Ohio. Fifth Third describes its Total Rewards as including comprehensive benefits and differentiated compensation. The role is eligible to participate in an incentive compensation plan; payments may be based on company, line-of-business, and/or individual performance. Details of the benefits programs are available through the company’s Careers page or a talent acquisition partner.

Requirements

• Bachelor’s degree in a related field.
• 5–8 years of relevant business experience, including transformation, operations, or strategic initiatives.
• Experience supporting complex transformation programs or process improvement efforts.
• Ability to collaborate and influence across cross-functional teams.
• Strong organizational, analytical, and problem-solving skills.
• Effective written and verbal communication skills.
• Experience preparing materials for and presenting to mid- to senior-level stakeholders.
• Working knowledge of strategy, operations, and change management concepts.
• Strong facilitation and interpersonal skills.
• Ability to work effectively in a matrixed organization.
• Proficiency in Microsoft Office tools.

Nice To Haves

• Master’s degree.
• Lean Six Sigma or continuous improvement experience.

Responsibilities

• Support implementation of strategic initiatives aligned to the corporate vision.
• Partner with executive sponsors and stakeholders to help define initiative scope, objectives, timelines, risks, and resource requirements.
• Manage day-to-day execution of assigned initiatives or workstreams, ensuring adherence to milestones and timelines.
• Track, analyze, and report on business outcomes, value realization, risks, and issues.
• Facilitate communication across stakeholders to ensure alignment and transparency.
• Identify, document, and escalate risks, issues, and dependencies, contributing to mitigation planning.
• Collaborate across functions to ensure integration and coordination of workstreams.
• Apply continuous improvement methodologies, including Lean Six Sigma and product lifecycle management, to optimize processes.
• Support change management planning and execution to enable adoption of new capabilities.
• Contribute to building a collaborative, high-performing team culture.
• May provide guidance, mentorship, or coordination support to junior team members or project resources.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments potentially based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager