Business Transformation Manager

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

The Business Transformation Manager partners with senior leaders and cross-functional teams across Operations, Information Technology, and Lines of Business to support strategic initiatives that produce measurable business outcomes and value. The role contributes to strategy, business objectives, program structure, redesigned future processes, and outcome measurement, and supports business-process execution and redesign while managing one or more workstreams within broader transformation programs.

Operating under the guidance of Senior Managers or Directors, the manager takes on increasing autonomy based on performance and experience. The position emphasizes delivery excellence, customer experience, and operational efficiency, as well as risk awareness, escalation, adherence to policies and procedures, and positive customer outcomes.

The position is based in Cincinnati, Ohio. Fifth Third describes its total rewards as including comprehensive benefits and differentiated compensation, and states that the role is eligible for an incentive compensation plan. Specific salary amounts and individual benefits are not provided in the posting.

Requirements

• Bachelor's degree in a related field.
• 5–8 years of relevant business experience, including transformation, operations, or strategic initiatives.
• Experience supporting complex transformation programs or process-improvement efforts.
• Ability to collaborate with and influence cross-functional teams.
• Strong organizational, analytical, and problem-solving skills.
• Effective written and verbal communication skills.
• Experience preparing materials for and presenting to mid- to senior-level stakeholders.
• Working knowledge of strategy, operations, and change-management concepts.
• Strong facilitation and interpersonal skills.
• Ability to work effectively in a matrixed organization.
• Proficiency in Microsoft Office tools.

Nice To Haves

• Master's degree.
• Lean Six Sigma or continuous improvement experience.

Responsibilities

• Support implementation of strategic initiatives aligned to the corporate vision.
• Partner with executive sponsors and stakeholders to define initiative scope, objectives, timelines, risks, and resource requirements.
• Manage day-to-day execution of assigned initiatives or workstreams and ensure milestones and timelines are met.
• Track, analyze, and report on business outcomes, value realization, risks, and issues.
• Facilitate stakeholder communication to ensure alignment and transparency.
• Identify, document, and escalate risks, issues, and dependencies, and contribute to mitigation planning.
• Coordinate with other functions to integrate and align workstreams.
• Apply continuous improvement methodologies, including Lean Six Sigma and product lifecycle management, to optimize processes.
• Support change-management planning and execution to enable adoption of new capabilities.
• Contribute to a collaborative, high-performing team culture.
• Maintain risk awareness, escalate concerns, and adhere to policies and procedures.

Benefits

• Comprehensive benefits programs designed to support employees' and families' physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, based on company, line-of-business, and/or individual performance.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level