Manager, Business Transformation

Quest Diagnostics • Tampa, FL

7h • Hybrid

About The Position

This role delivers assigned Lean Business Transformation priorities within a specific regional area using standard Lean methodologies. It focuses on improving productivity and costs across operational business processes and sub-processes while driving revenue growth. The manager supports and collaborates closely with frontline team members across Patient Services, Laboratories, Logistics, and other key functions. The schedule is hybrid, with three days onsite and two days working from home.

Requirements

• At least 5 years of experience in cross-functional roles, including leadership experience directly applying Lean methodologies.
• Proven knowledge of and experience applying Lean methodologies in production/manufacturing or transactional office environments.
• Ability to diagnose current business processes and articulate an ideal target condition using Lean coaching methods.
• Prior successful experience applying standard Lean tools.
• Ability to prioritize and self-manage assigned work across initiatives.
• Exceptional communication skills.
• Bachelor's degree or equivalent relevant experience.
• Ability to interact with office and frontline employees at local sites.
• Ability to effectively perform work across multiple initiatives simultaneously.
• Ability to solve business problems with minimal direction.
• Professional presentation skills and basic data analysis.

Nice To Haves

• Lean expertise in a mature Lean organization, such as Toyota Production System, Danaher Business System, or Shingijutsu Kaizen.
• Experience working in a healthcare organization.
• Industrial or Manufacturing Engineering degree.
• Lean Six Sigma certification, Shingijutsu Kaizen training, or equivalent training from Toyota, Danaher, or GE.
• AutoCAD experience.
• Prior laboratory or manufacturing experience.

Responsibilities

• Lead low-complexity Lean initiatives through problem solving, implementation, and sustainment, maintaining clear initiative documentation.
• Independently deliver delegated problem-solving and operational excellence activities within larger Lean initiatives, including value stream process mapping, time studies, root cause analysis, data collection and analysis, standard work documentation, Kaizen pre-work, and DMS Visual Boards.
• Apply standard Lean Six Sigma methodologies and tools across assigned work activities.
• Serve as a subject matter expert in specific functional areas and segments of end-to-end value streams.
• Ensure compliance with regulatory requirements and internal standards for safety, quality, and environmental sustainability.
• Support and collaborate with frontline teams across Patient Services, Laboratories, Logistics, and other key functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager