AI & Business Transformation Manager

S and J Plumbing • Arlington Heights, IL

1d • $120,000 - $150,000 • Onsite

About The Position

S&J Plumbing is seeking a business-minded problem solver to build a smarter, more efficient organization as the company grows. This is not a traditional IT or software engineering role. The manager will work directly with leadership and department managers to understand current operations, identify inefficiencies, and implement practical solutions using AI, automation, process improvement, and internal technology.

The role spans operations, dispatch, call center, accounting, marketing, recruiting, HR, warehouse, sales, and field teams. The manager will design scalable systems that improve productivity, consistency, employee experience, customer experience, and business performance, taking projects from concept through implementation and employee adoption.

Success is measured by business outcomes such as reduced administrative workload and costs, faster and more consistent processes, improved recruiting and onboarding, increased productivity and reporting visibility, and measurable gains in profitability and operational performance.

Requirements

• Experience and proven results in relevant areas; certifications are less important than experience and results.
• Comfort working with leadership and frontline employees.
• Ability to move quickly from idea to execution.
• A builder and problem solver mindset focused on continuous improvement.

Nice To Haves

• Experience in business process improvement.
• Experience in AI implementation and adoption.
• Experience in workflow automation.
• Experience in operations management.
• Experience in digital transformation.
• Experience in systems implementation.
• Experience in internal application development.
• Experience with low-code or no-code platforms.
• Experience in project and change management.
• Experience in business analysis.
• Experience with HR and recruiting technology.
• Experience in employee training and development.
• Examples of automated processes, internal tools or applications built, or successfully implemented AI solutions.
• Experience improving recruiting, onboarding, or HR systems.
• Examples of projects that saved significant employee time or helped a company scale without unnecessary overhead.
• Experience with cross-platform integrations and workflow redesigns that delivered measurable results.

Responsibilities

• Analyze workflows across operations, dispatch, call center, accounting, marketing, recruiting, HR, warehouse, sales, and field teams.
• Identify repetitive tasks, manual processes, bottlenecks, communication gaps, and other inefficiencies.
• Redesign processes to improve scalability, consistency, employee experience, and operational performance.
• Identify and implement practical AI solutions across business functions, including operations, customer service, sales, recruiting, onboarding, training, HR, accounting, reporting, and knowledge management.
• Evaluate emerging AI technologies and determine where they can create measurable business value.
• Develop standards and best practices that support successful AI adoption.
• Build automated workflows and integrations between business systems.
• Develop internal tools and applications using low-code and AI-assisted platforms.
• Take projects from concept through implementation and employee adoption.
• Improve hiring, onboarding, training, and employee development processes.
• Streamline applicant tracking, interview scheduling, candidate communications, onboarding workflows, and employee administration.
• Build dashboards and systems that provide leadership visibility into recruiting, training, and workforce development.
• Document key business processes and create scalable standard operating procedures.
• Develop AI-assisted knowledge management systems that make information easy to access and maintain.
• Train employees and managers on new tools, automation, and AI best practices.

Benefits

• Performance bonus
• Opportunity to work directly with leadership and influence nearly every department.
• Opportunity to help shape the company’s approach to AI, automation, and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed