Sr. Manager, Business Transformation

Goodwill of Central and Northern Arizona

13d

About The Position

The Sr. Manager, Business Transformation is accountable for leading enterprise-wide transformation initiatives that significantly impact financial performance, operational efficiency, and organizational effectiveness for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. The role provides strategic leadership, governance, and execution oversight across enterprise project and program management, business process analysis and improvement, business case and ROI development, technology enablement, and change management. The position leads complex enterprise projects and programs from opportunity identification through implementation and sustainment, ensuring disciplined execution, measurable outcomes, and alignment with business objectives. It partners with executives, business units, IT, vendors, and cross-functional teams to develop strategies and business cases, improve processes, deliver technology-enabled solutions, manage change, and monitor results. The role also develops standards and best practices, coaches leaders and teams, and contributes to organizational culture change while modeling Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.

Requirements

Bachelor’s degree in Business Administration, Engineering, Information Systems, or a related discipline.
At least seven years of progressive experience leading enterprise-scale transformation, strategic programs, or complex operational initiatives; the posting’s wording is “Minimum of ten (7) years.”
At least seven years of people and/or senior initiative leadership with accountability for outcomes, budgets, and performance.
Demonstrated success leading complex, cross-functional enterprise initiatives and delivering measurable business outcomes.
Advanced strategic, financial, and analytical acumen, including the ability to influence executive decision-making and connect business priorities to measurable outcomes.
Experience using performance data to evaluate results and developing business cases, estimating ROI, and assessing costs, benefits, and investment tradeoffs.
Ability to operate at enterprise and executive levels, balancing strategic vision with disciplined execution.
Experience leading complex enterprise projects and programs.
Demonstrated ability to analyze and improve business processes, including current-state assessment, root cause analysis, and practical future-state design.
Exceptional executive communication, facilitation, negotiation, and change leadership skills.
Ability to influence, manage enterprise risk, and drive accountability across senior stakeholders.
Ability to pass a background check and drug screen, where applicable.

Nice To Haves

Master’s degree strongly preferred.
PMP or equivalent certification strongly preferred.
Lean or Six Sigma certification helpful but not required.
Change management experience and certification preferred.
Experience leading testing efforts on new software implementations.
Software business analysis experience, including requirements definition, workflow analysis, and solution evaluation, strongly preferred.
Extensive experience partnering with IT, vendors, and executive stakeholders to deliver technology-enabled transformation.
AI implementation experience helpful but not required.

Responsibilities

Provide governance and oversight for strategic programs, portfolios, and transformation initiatives.
Lead complex enterprise projects and programs, managing scope, schedule, resources, risks, budgets, and measurable outcomes.
Develop project plans, timelines, resource capacity plans, and budgets, and ensure adherence to deadlines and financial targets.
Advise on project and program management practices, identify potential points of failure, and direct corrective action and risk mitigation.
Facilitate project mapping sessions with business and IT leads to define scope, schedules, critical paths, and milestones for non-strategic projects.
Analyze, redesign, and improve business processes to streamline workflows, improve productivity, and define measurable operational outcomes, including for technology-enabled and AI initiatives.
Conduct business analysis as needed, including requirements gathering, current- and future-state process mapping, workflow analysis, and solution design.
Partner with IT and vendors to ensure technology solutions align with business objectives and operational needs.
Develop ROI analyses and partner with business executives to document strategies, priorities, expected outcomes, and data-driven insights.
Identify root causes and recognize when initiatives have diminished ROI or increased risk.
Own the quality of transformation solutions, including implementation, change management, and results monitoring.
Partner with business areas and support functions to develop change management plans and lead teams in adopting change.
Build relationships with executives, department heads, and project teams; unify diverse groups and coordinate cross-functional teams, responsibilities, and progress tracking.
Facilitate the establishment of success criteria, KPIs, and performance metrics for transformation outcomes.
Develop business cases and ROI analyses evaluating expected outcomes, costs, risks, and investment tradeoffs.
Assist with annual assessment of strategic initiatives and projects to inform C-suite prioritization and investment decisions within budget constraints.
Communicate transformation strategies, progress, and outcomes across the organization and provide executive-level reports and presentations as applicable.
Oversee testing and quality assurance strategies and guide business groups in user acceptance testing best practices.
Establish QA metrics, dashboards, and reporting to assess solution readiness and successful adoption.
Manage performance, coach, develop, and mentor team members as applicable.
Develop and institutionalize project management and process improvement best practices, standards, and documentation.
Coach leaders and teams to adopt continuous improvement and accountability, and help drive organizational culture change.
Model Goodwill core values and perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation leave.
Paid holidays.
Comprehensive Total Rewards package eligibility beginning the first of the month following 60 days of employment.