Business Transformation Manager

ADP•Alpharetta, GA

3d•Hybrid

About The Position

ADP is hiring a Business Transformation Manager for Lyric, focused on continuous improvement and operational excellence. The role leads, manages, and executes large-scale, strategic, enterprise-wide transformational programs, using expertise in strategic change management, organizational design, business processes, technology, and consulting. The position works collaboratively across stakeholders and functional areas to improve service, reduce costs, and support sustainable growth. It reports to the Senior Director of Business Transformation and has no direct reports. The role is hybrid, with three onsite days per week. The manager leads global business transformation and process digitization initiatives tied to client satisfaction and operating plan targets. They facilitate improvement sessions, apply process-improvement methods and approved technology, build partnerships across the global enterprise, and establish project plans, timelines, responsibilities, and KPI tracking. The role also assesses performance, develops insights and action plans, and aligns strategy, people, processes, and technology to implement sustainable improvements.

Requirements

Deep experience with strategic change management methodologies, stakeholder alignment and analysis, change impact assessment for technology and business processes, communications, training, change measurement, adoption tracking, survey development, and data storytelling.
Project management experience, including developing project plans with timelines, schedules, and roles and responsibilities.
Ability to redesign business processes from the ground up to drive efficiency and innovation.
Extensive experience executing business transformation and process digitization initiatives.
Ability to determine when to make a decision, escalate, or gather more information.
Creative problem-solving skills and ability to turn a vision into execution.
Ability to collaborate and communicate effectively at all levels of an organization.
Ability to challenge the status quo and influence multi-directional, non-linear relationships.
Willingness to lead challenging, untested, cross-functional projects.
Comfort navigating evolving priorities, shifting business needs, ambiguity, and organizational change.
Strong planning, organizational, interpersonal communication, time management, and presentation skills.
In-depth knowledge of project management tools and methodologies.
Proactive self-starter able to work with minimal guidance and meet deadlines.
Strong problem-solving, critical-thinking, and analytical skills.
Highly organized, detail-oriented, and proactive, with strong project management skills.
Advanced Microsoft 365 Suite skills.
Ability to choose an appropriate analysis approach to research and derive data insights.
Ability to create cohesive, executive-friendly presentations and compelling storylines using data insights and advanced analytical skills.
Ability to maintain cooperative working relationships with all levels of the organization.

Nice To Haves

MBA or other advanced degree.
Industry knowledge of pertinent HR, Payroll, and Benefits policies and procedures.
Experience presenting to senior leaders.
Desire to grow within an organization.

Responsibilities

Lead global business transformation and process digitization initiatives aimed at meeting client satisfaction and operating plan targets.
Lead and facilitate sessions across organizational levels to identify improvements and efficiencies, with an emphasis on standardization.
Use process-improvement methodologies and approved technology solutions to improve experiences for clients and associates.
Plan and facilitate project meetings, communicate clearly, set expectations, explain complex messages, and influence audiences.
Build partnerships with operational leadership, represented workgroups, and technology stakeholders across the global enterprise to understand client experience concerns and implement sustainable solutions.
Establish project management fundamentals, coordinate projects, track progress, and measure KPIs.
Prioritize project tasks and allocate work to project team members in line with project timelines.
Establish frameworks, define opportunities, raise awareness, and guide team members in realizing improvement opportunities.
Align strategy, people, processes, and technology to drive change.
Conduct assessments and develop insights and action plans to achieve best-in-class performance.
Develop project plans that outline timelines, schedules, roles, and responsibilities.
Redesign business processes to drive project efficiency and innovation.
Define unclear problems and develop practical solutions.
Collaborate with stakeholders to recommend and implement business improvements.
Develop presentations and data-driven storylines that communicate insights and influence target audiences.
Work through roadblocks independently and navigate evolving priorities and organizational change.