Sr. Legal Document Production Associate - 2nd Shift

RR Donnelley • Wheeling, WV

10d • $36,900 - $50,900

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests, determines the appropriate production process, and uses established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete documents to client satisfaction. The associate also coordinates production intake and workflow, troubleshoots complex software and hardware issues, tracks assigned work, and meets contracted deadlines. The position includes client communication, quality assurance of others’ work, training junior staff, and assisting peer teams as needed. It requires handling sensitive or confidential information and following both Williams Lea and client-site policies.

The schedule is Wednesday through Friday, 2:30 p.m. to 1:00 a.m. ET, and Saturday and Sunday, 3:00 p.m. to 8:00 p.m. ET. The stated salary range is $17.02–$23.46 per hour; compensation decisions depend on factors such as education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Depending on the role, compensation may also include overtime, shift differential, call-in, or stand-by pay.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced skill using Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Ability to work in a fast-paced team environment, independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines.
• Strong attention to detail and organizational skills, with emphasis on accuracy and quality.
• Ability to handle sensitive or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex tasks, equipment, or software concerns independently and recognize when to escalate issues.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated, with a positive can-do attitude.
• Customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from diverse backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Document production or word processing experience.
• Adeptness with other software programs for editing or creating documents.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the appropriate production process, and ensure completion throughout the task lifecycle.
• Use established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients about job or deadline issues.
• Foster continuous service enhancement and client relationship building.
• Handle sensitive or confidential documents and information.
• Perform quality assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Interact with clients in person, by phone, or electronically.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies cost-efficiently.
• Complete other tasks and assignments as directed by management.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Depending on the role, compensation may include overtime, shift differential, call-in, or stand-by pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED