Sr. Document Production Associate - 2nd Shift

RR Donnelley • Columbus, OH

4d

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role performs and coordinates document production tasks from intake through completion, using established policies, procedures, standards, and formats to create, edit, proofread, convert, transcribe, and deliver documents accurately and on time. The associate uses intermediate to advanced document-production equipment, technology, and software; troubleshoots complex software or hardware issues; tracks assigned work; and communicates with clients, peers, and supervisors about tasks and deadlines.

The position also performs quality assurance on others’ work, trains more junior staff, assists peer teams with proofreading, design, and document preparation, and helps improve client service and relationships. It involves handling sensitive and confidential information, interacting with clients in person, by phone, and electronically, following company and client-site policies, and using equipment and supplies cost-effectively. The schedule is Monday through Friday, 3 p.m. to 12 a.m.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced skill using Microsoft Office, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Ability to work with software programs for editing or creating documents.
• Ability to work in a fast-paced team environment, independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines.
• Strong attention to detail and organizational skills, with an emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that align with business needs and policy.
• Ability to troubleshoot complex tasks, equipment, or software concerns independently and recognize when to escalate issues.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated, positive, can-do attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from diverse backgrounds and across functions.

Nice To Haves

• Higher-level education or equivalent work experience.
• Document production or word processing experience.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the appropriate production process, and ensure tasks are completed throughout their lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use logs or tracking software to record assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients about jobs and deadline issues.
• Help foster continuous service enhancement and build client relationships.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design, and other document production or preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, by phone, and electronically.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED