Document Production Associate - 2nd Shift

RR Donnelley • Wheeling, WV

6d • $16 - $22

About The Position

The Document Production Associate provides word processing and document production services for clients. The role uses established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests, while meeting contracted service deadlines and client expectations. The associate also performs intake, workflow coordination, quality assurance, and troubleshooting as needed, communicates about job or deadline concerns, and helps enhance client service and relationships. The position is scheduled Saturday through Wednesday, 5 p.m. to 2 a.m. ET. Work takes place in a professional environment, requires professional attire, and is primarily performed sitting down. Overtime may be needed.

Requirements

• High school diploma or equivalent.
• At least one year of document production experience.
• Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills.
• Familiarity with other software programs for editing or creating documents.
• Strong attention to detail and ability to work on multiple projects simultaneously.
• Good organizational skills and ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive or confidential documents and information.
• Good judgment in making decisions that conform to business needs and policy.
• Problem-solving skills, including understanding when to escalate issues to a supervisor.
• Ability to maintain professional composure when working under immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Self-motivation and a positive attitude.
• Customer service skills to create, maintain, and enhance customer relationships.

Nice To Haves

• Document production experience in a legal, banking, or large corporate environment.

Responsibilities

• Use appropriate logs and tracking software for document production work.
• Assess job requests and ensure tasks are completed throughout their lifecycle.
• Perform document production, proofreading, intake, and workflow coordination as needed.
• Edit, proofread, convert, create, or transcribe documents according to established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware necessary to perform job functions.
• Communicate job or deadline concerns to team members, the lead, supervisor, or client.
• Meet contracted deadlines for client service delivery.
• Troubleshoot basic software or hardware problems.
• Help foster continuous service enhancement and build client relationships.
• Perform quality assurance when requested.
• Follow Williams Lea Tag and client policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED