Document Production Associate - 2nd Shift

RR Donnelley • Wheeling, WV

5d

About The Position

The Document Production Associate provides word processing and document production services for clients. The role may also perform proofreading, intake, and workflow coordination. The associate uses established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document requests, while meeting client deadlines and quality expectations. The position uses relevant equipment, software, and hardware; tracks work using logs or tracking software; troubleshoots basic technical issues; and communicates job or deadline concerns to team members, leads, supervisors, or clients. The role also supports continuous service improvement, follows company and client policies, and uses supplies and equipment cost-effectively.

The schedule is Saturday through Wednesday, 5 p.m. to 2 a.m. ET. Work takes place in a professional environment at sites that may operate 24/7; site-specific shift requirements may vary. Overtime may be required. Professional attire is required, and the employee must be able to sit for most of the workday.

Requirements

• High school diploma or equivalent.
• At least one year of document production experience.
• Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Familiarity with other software programs for editing or creating documents.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive or confidential documents and information.
• Good judgment and ability to make decisions that conform to business needs and policy.
• Problem-solving skills and ability to recognize when to escalate an issue to a supervisor.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Self-motivation and a positive attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Ability to work overtime as needed.
• Ability to sit for most of the workday.

Nice To Haves

• Document production experience in a legal, banking, or large corporate environment.

Responsibilities

• Use appropriate logs or tracking software for all document production work.
• Assess job requests and ensure tasks are completed appropriately throughout their lifecycle.
• Perform document production, proofreading, intake, and workflow coordination functions as needed.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware necessary to perform job functions.
• Communicate job or deadline concerns to team members, leads, supervisors, or clients.
• Meet contracted client service-delivery deadlines.
• Troubleshoot basic software or hardware problems.
• Help foster continuous service enhancement and client relationship building.
• Perform quality assurance on work as requested.
• Follow Williams Lea Tag and client policies.
• Use equipment and supplies cost-effectively.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED