Sr. Document Production Associate - 2nd Shift

RR Donnelley•Warrenville, IL

6d•$39,800 - $55,000

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests, determines appropriate processes, and completes work using established procedures, standards, and formats. It includes editing, proofreading, converting, creating, and transcribing documents; coordinating workflow; troubleshooting complex software or hardware issues; tracking assignments; and meeting contracted deadlines. The associate communicates with clients and colleagues about work and deadlines, handles confidential information, performs quality assurance on others’ work, trains junior staff, and supports peer teams as needed. The role also involves client interaction, compliance with company and client-site policies, and cost-efficient use of equipment and supplies.

Requirements

High school diploma or equivalent.
At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
Advanced skill using Microsoft Office software, including Word, Excel, and PowerPoint.
Strong keyboarding and typing skills.
Ability to use other software programs for editing or creating documents.
Ability to work in a fast-paced team environment, both independently and collaboratively.
Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
Strong attention to detail and organizational skills, with an emphasis on accuracy and quality.
Ability to handle sensitive and confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Ability to troubleshoot complex tasks, equipment, or software concerns independently and recognize when to escalate issues to a supervisor.
Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
Self-motivated, with a positive can-do attitude.
Customer service skills to create, maintain, and enhance customer relationships.
Ability to interact effectively with people from diverse backgrounds and across functions.

Nice To Haves

Higher-level education or equivalent work experience.
Document production or word processing experience.
Knowledge of a legal timekeeping or job tracking system.

Responsibilities

Perform document production work according to established policies and procedures.
Assess job requests, identify the correct process, and ensure appropriate completion throughout the task lifecycle.
Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
Use the equipment, technology, software, and hardware necessary to perform job functions.
Assist with coordination of document production services, preparation, intake, and team workflow.
Troubleshoot complex software or hardware problems.
Use appropriate logs or tracking software for assigned work.
Meet contracted deadlines for accepting, completing, and delivering work.
Communicate with peers, supervisors, or clients about job or deadline issues.
Help foster continuous service enhancement and build client relationships.
Handle sensitive and confidential documents and information.
Perform quality assurance on the work of others.
Train more junior staff members.
Assist peer teams with proofreading, design, or other document production and preparation as needed.
Interact with clients in person, by phone, or electronically.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.
Complete other tasks and assignments as assigned by management.