Sr. Document Production Associate - 2nd Shift

RR Donnelley•Columbus, OH

6d•$36,900 - $50,900

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests, selects appropriate production processes, and completes work in line with established policies, procedures, standards, and formats. It uses document production technology and software to edit, proofread, convert, create, or transcribe materials, while ensuring client satisfaction and meeting contracted deadlines. The associate helps coordinate document production intake and workflow, tracks assigned work, troubleshoots complex software or hardware issues, and performs quality assurance on others’ work. The position also trains junior staff, assists peer teams as needed, communicates about work and deadlines, and supports continuous service improvement and client relationships. It requires handling confidential information and following both Williams Lea and client-site policies. The schedule is Monday through Friday, 3 p.m. to midnight.

Requirements

High school diploma or equivalent.
At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
Advanced skills using Microsoft Office software, including Word, Excel, and PowerPoint.
Strong keyboarding and typing skills.
Ability to work independently and collaboratively in a fast-paced team environment.
Ability to prioritize work, balance projects, and meet deadlines.
Strong attention to detail and organizational skills, with an emphasis on accuracy and quality.
Ability to handle sensitive and confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Ability to troubleshoot complex or advanced tasks, equipment, or software issues independently and recognize when to escalate problems to a supervisor.
Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
Self-motivated, with a positive can-do attitude.
Ability to interact effectively with people from diverse backgrounds.

Nice To Haves

Higher-level education or equivalent work experience.
Document production or word processing experience.
Adeptness with other software programs for editing or creating documents.
Knowledge of a legal timekeeping or job tracking system.
Proven customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

Perform document production work according to established policies and procedures.
Assess job requests, identify the appropriate production process, and ensure requests are completed throughout the task lifecycle.
Use independent judgment and established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise fulfill document production requests.
Use the equipment, technology, software, and hardware required for job functions.
Assist with coordinating document production services, preparation, intake, and team workflow.
Troubleshoot complex software or hardware problems.
Use appropriate logs or tracking software for assigned work.
Meet contracted deadlines for accepting, completing, and delivering work.
Communicate with peers, supervisors, or clients about job or deadline issues.
Help foster continuous service enhancement and build client relationships.
Handle sensitive and confidential documents and information.
Perform quality assurance on the work of others.
Train more junior staff members.
Assist peer teams with proofreading, design, or other document production and preparation as needed.
Interact with clients in person, by phone, or electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.
Complete other tasks and assignments as directed by management.