Sr Document Production Associate

RR Donnelley • Columbus, OH

7h • $18 - $24 • Onsite

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests, selects appropriate production processes, and completes work using established policies, procedures, standards, and formats. It involves editing, proofreading, converting, creating, transcribing, and otherwise completing document requests, as well as coordinating intake and workflow within the team. The associate uses relevant equipment, technology, software, and hardware; troubleshoots complex issues; tracks work; and meets contracted deadlines. The position also communicates with peers, supervisors, and clients about work and deadlines, supports service enhancement and client relationships, and handles sensitive or confidential information. Additional duties include quality assurance, training junior staff, assisting peer teams with document preparation, interacting with clients in person, by phone, or electronically, following company and client-site policies, and using supplies and equipment efficiently.

This is a fully onsite position in Columbus, Ohio, scheduled Tuesday through Saturday from 8 a.m. to 5 p.m. It qualifies for an additional $0.50 per hour shift differential.

Requirements

• High school diploma or equivalent required.
• Minimum of 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced skill using Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Ability to work in a fast-paced team environment, independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
• Strong attention to detail and good organizational skills, with an emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex or advanced tasks, equipment, or software concerns independently and recognize when to escalate issues to a supervisor.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated, with a positive can-do attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from multifunctional and diverse backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Document production or word processing experience.
• Adeptness with other software programs for editing or creating documents.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the appropriate production process, and ensure requests are completed throughout the task lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients about job or deadline issues.
• Help foster continuous service enhancement and client relationship building.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, over the phone, or electronically.
• Adhere to Williams Lea and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Shift differential

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED