Sr Document Production Associate

RR Donnelley • Columbus, OH

1d • Onsite

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests, determines the appropriate production process, and completes work using established policies, procedures, standards, and formats. Duties include editing, proofreading, converting, creating, and transcribing documents; coordinating intake, preparation, and workflow; troubleshooting complex software or hardware issues; and tracking assignments through completion and delivery. The associate meets contracted deadlines, communicates job or deadline issues, supports service enhancement and client relationships, and handles sensitive and confidential information. The role also performs quality assurance on others’ work, trains junior staff, assists peer teams, interacts with clients in person, by phone, and electronically, and follows company and client-site policies while using supplies and equipment cost-effectively.

This is a fully onsite position in Columbus, Ohio, working Tuesday through Saturday from 8 a.m. to 5 p.m. It qualifies for a $0.50-per-hour shift differential. The stated pay range is $17.74 to $24.47 per hour. RRD notes that compensation decisions consider factors such as education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. The role may also qualify for overtime, shift differential, call-in, or stand-by pay, depending on the role.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience required.
• Advanced skill using Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Adeptness with other software programs for editing or creating documents.
• Ability to work in a fast-paced team environment, independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
• Strong attention to detail and organizational skills, with emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex or advanced tasks, equipment, or software concerns independently and recognize when to escalate issues to a supervisor.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated with a positive, can-do attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from multifaceted and diverse backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Experience in a legal, banking, or large corporate environment.
• Document production or word processing experience.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the correct production process, and ensure appropriate completion throughout the task lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients about job or deadline issues.
• Help foster continuous service enhancement and build client relationships.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on others’ work.
• Train more junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, over the phone, or electronically.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED