Sr Document Production Associate

RR Donnelley • Columbus, OH

2d • $18 - $24 • Onsite

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests, determines the appropriate production process, and completes work in accordance with established policies, procedures, standards, and formats. It requires independent judgment, intermediate to advanced use of relevant equipment and software, and attention to client satisfaction, quality, confidentiality, and deadlines.

The associate helps coordinate document production intake and workflow, troubleshoots complex software or hardware issues, tracks assigned work, and communicates with colleagues, supervisors, and clients about job or deadline concerns. The role also performs quality assurance on others’ work, trains junior staff, supports peer teams, and contributes to ongoing service improvement and client relationships.

This is a fully onsite position in Columbus, Ohio, working Tuesday through Saturday from 8 a.m. to 5 p.m. The first shift includes an additional $0.50 per hour shift differential.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced skills using Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Ability to use other software programs for editing or creating documents.
• Ability to work independently and collaboratively in a fast-paced team environment.
• Ability to prioritize work, balance projects, and meet deadlines.
• Strong attention to detail and organizational skills, with an emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that align with business needs and policy.
• Ability to troubleshoot complex or advanced tasks, equipment, or software issues and know when to escalate them.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivation and a positive, can-do attitude.
• Customer service skills to create, maintain, and enhance client relationships.
• Ability to interact effectively with people from diverse backgrounds and across functions.

Nice To Haves

• Higher education or equivalent work experience.
• Document production or word processing experience.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the appropriate production process, and ensure completion throughout the task lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients regarding jobs and deadline issues.
• Support continuous service enhancement and client relationship building.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on the work of others.
• Train junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, by phone, or electronically.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Shift differential

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED