Sr. Leasing Consultant (Residential)

CIM Group, LP • Atlanta, GA

7d

About The Position

The Sr. Leasing Consultant is responsible for leasing, marketing, and maintaining positive resident relations at multifamily residential apartments. The role supports prospective and current residents, helps maintain the community’s presentation, and works with the property management and maintenance teams to address leasing and resident needs.

The position requires professional, customer-focused communication and accurate completion of leasing and resident records. The consultant also supports marketing and community events, follows company and community policies, and assists management with other tasks as required.

Requirements

• Bachelor’s degree or at least 3–5 years of leasing experience with multifamily properties is preferred but not required.
• Proficiency in Microsoft Office Suite.
• Ability to provide exceptional, friendly, and professional customer service to current and prospective residents.
• High level of professionalism in manner and dress.
• Ability to work a flexible schedule, including evenings and weekends.
• Demonstrated ability to read, write, and communicate effectively; complete legal documents; sell and explain apartment features; and answer resident questions.

Nice To Haves

• Experience with property management software such as Yardi or OneSite is highly desired.
• A bachelor’s degree or 3–5 years of multifamily leasing experience is preferred, but not required.

Responsibilities

• Greet and qualify prospective residents; record telephone and in-person visits and maintain guest cards according to established procedures.
• Inspect model apartments and market-ready units and communicate service needs to the Property Manager.
• Show the community and apartments, explain features and benefits, and work to close leases.
• Collect applications and deposits in accordance with company procedures and Fair Housing requirements; process applications, update availability reports, submit applications to the Community Manager for approval, and follow up with applicants.
• Ensure apartments are ready for move-in, obtain residents’ signatures on required paperwork, and orient new residents to the community.
• Follow up with prospects who do not initially lease and refer prospects to sister communities when appropriate.
• Assist with monitoring renewals; distribute and follow up on renewal notices.
• Monitor advertising effectiveness, gather information about competitors, conduct market surveys, and shop competitive communities.
• Represent the company professionally and consistently implement community policies.
• Accept rental payments and promptly provide them to the Assistant Community Manager.
• Prepare leases and other paperwork, enter information accurately and promptly into Yardi, and review leases with the Community Manager before obtaining signatures.
• Maintain current resident files, record daily community inspections, distribute company or community notices, and maintain monthly lease and renewal commission records.
• Receive and respond to resident calls and visits; address questions and concerns about the community, repairs, rent, and rules, and follow up when needed.
• Complete maintenance service requests promptly, inform the maintenance team, and contact residents weekly about completed requests to ensure repairs were handled satisfactorily.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Contribute to community cleanliness and curb appeal.
• Assist in planning resident functions and attend and host functions as directed by the Community Manager.
• Participate regularly in outreach marketing; advise residents about referral concessions when permitted; and assist with community signage and distribution of newsletters, pamphlets, and flyers.
• Assist the management team with other tasks as required.

Benefits

• Medical, dental, and vision benefit plans
• Health Savings Account with employer contribution
• Company-paid life and disability insurance
• 401(k) savings plan with company match
• Paid time off, including vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of paid parental leave
• Ongoing professional development programs
• Wellness program with monthly and quarterly prizes
• Competitive compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior