Leasing Consultant, Residential
About The Position
The Leasing Consultant is the property’s sales representative, supporting the community’s leasing, resident retention, and occupancy goals. This customer-service-oriented role provides current and prospective residents with an exceptional experience. The ideal candidate builds relationships, plans events, takes initiative, and remains flexible in responding to the community’s day-to-day needs. The Leasing Consultant presents the property to prospects, supports leasing and renewal processes, maintains resident and prospect records, helps with property inspections and reporting, and assists the Property Manager with resident communications and community activities. The role requires compliance with company policies and applicable housing laws, as well as a professional and friendly presence in resident-facing areas.
Requirements
- Excellent written and verbal communication skills for effective communication with residents, employees, peers, vendors, and owners.
- Excellent attendance.
- Excellent customer service skills.
- Ability to work a varied schedule, including weekends and holidays as required.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Positive attitude and a high level of professionalism.
- Ability to walk, stand, use stairs, and bend daily; conduct property tours in various weather conditions; and carry moderate items such as papers, boxes, event items, collateral, books, and small parts. The job may be sedentary at times.
Nice To Haves
- Bachelor’s degree preferred.
- Prior leasing and/or property management experience preferred.
- Bilingual written and verbal abilities may be required depending on the property's specific needs.
- Preferred computer software experience includes MS Word, MS Excel, MS Outlook, and YARDI®.
Responsibilities
- Greet prospective residents and professionally present the property's features and benefits.
- Conduct business in accordance with company policies and procedures and applicable federal, state, and local laws, including Fair Housing, ADA, and the Fair Credit Reporting Act.
- Implement and enforce policies and procedures in the company manuals.
- Maintain a professional, friendly atmosphere in the leasing center, clubhouse, and other areas where residents and prospects may interact with staff.
- Inspect models and market-ready units before showing them to ensure they meet quality standards.
- Relay incoming calls to appropriate contacts.
- Stay informed about local competition, market trends, and offerings.
- Complete paperwork accurately and on time.
- Maintain active guest cards and follow up with prospects until they have chosen a home.
- Inspect the property regularly and report deficiencies to the Property Manager.
- Assist the Property Manager with daily and weekly reports, resident communications, move-ins and move-outs, office-supply inventory, and market surveys.
- Keep resident files current and properly organized according to company policy.
- Process leasing applications according to company manual guidelines.
- Oversee the lease renewal program to optimize renewals.
- Provide excellent customer service.
- Plan and oversee resident activities with the Property Manager.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA) and Flexible Spending Plans (FSA)
- 401(k) plan with employer match
- Holidays, vacation, and sick time
- Parental leave
- Tuition assistance
- Matching Gift Program
- Voluntary employee-paid benefits, including critical illness and accident insurance, identity theft protection, and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
