Sr. Leasing Consultant (Residential)

CIM Group•Atlanta, GA

About The Position

The Sr. Leasing Consultant is responsible for leasing, marketing, and maintaining positive resident relations for multifamily residential apartments. The role guides prospective residents through the leasing process, supports current residents, maintains accurate leasing and resident records, and contributes to the community’s presentation and outreach efforts. The position has no supervisory responsibilities.

Requirements

A bachelor’s degree or at least 3–5 years of leasing experience with multifamily properties is preferred but not required.
Proficiency in Microsoft Office Suite.
Ability to provide exceptional, friendly, and professional customer service to current and prospective residents.
High level of professionalism in manner and dress.
Ability to work a flexible schedule, including evenings and weekends.
Ability to read, write, and communicate effectively, complete legal documents, explain apartment features, and answer resident questions.

Nice To Haves

Experience with property management software such as Yardi or OneSite is highly desired.
A bachelor’s degree or 3–5 years of multifamily leasing experience is preferred, but not required.

Responsibilities

Greet prospective residents, qualify their needs, record visits and calls, and maintain guest cards according to established procedures.
Inspect model apartments and available market-ready units, and communicate service needs to the Property Manager.
Show the community and apartments, explain features and benefits, and work to close leasing opportunities.
Collect applications and deposits in accordance with company procedures and Fair Housing requirements; update availability reports and process applications, including credit and rental-history checks, for Community Manager approval.
Follow up with applicants about application status and with prospects who have not leased; refer prospects to sister communities when appropriate.
Ensure apartments are ready for move-in, obtain required signatures and paperwork, and orient new residents to the community.
Assist with renewals, distribute and follow up on renewal notices, and maintain accurate commission records for leases and renewals.
Monitor advertising effectiveness, gather information about market competition, conduct market surveys, and shop competitive communities.
Type leases, complete paperwork, and accurately enter information into the Yardi system; review documents with the Community Manager before obtaining signatures.
Maintain current resident files, record daily community inspections, and distribute company- or community-issued notices.
Receive resident calls and visits, respond to questions and concerns, complete maintenance service requests, and follow up with residents on completed repairs weekly.
Maintain open communication with the Property Manager and Maintenance Supervisor and contribute to community cleanliness and curb appeal.
Assist in planning and hosting resident functions and participate in outreach marketing activities, including distributing promotional materials and advising residents about referral concessions when permitted.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Represent the company professionally and consistently implement community policies.
Assist the management team with other tasks as required.

Benefits

Competitive compensation plan.
Medical, dental, and vision benefit plans.
Health Savings Account with an employer contribution.
Company-paid life and disability insurance.
401(k) savings plan with company match.
Paid time off, including vacation days, 10 designated holidays, sick time, and bereavement leave.
Up to 16 hours of volunteer time off.
Up to 16 weeks of paid parental leave.
Ongoing professional development programs.
Wellness program with monthly and quarterly prizes.