Leasing Consultant, Residential

The RMR Group • Atlanta, GA

7d

About The Position

The Leasing Consultant is the property's sales representative, supporting the community's leasing, resident retention, and occupancy goals. This customer-service-oriented role provides current and prospective residents with an exceptional experience. The ideal candidate builds relationships, plans events, takes initiative, and remains flexible to meet the community's day-to-day needs.

The Leasing Consultant presents the property to prospective residents, supports leasing applications and renewals, maintains resident and prospect records, and assists the Property Manager with community operations and resident activities. The position requires compliance with company policies and applicable housing laws, excellent customer service and communication, and the ability to work a varied schedule, including weekends and holidays as required.

The RMR Group offers benefits to employees working at least 20 hours per week. The company describes itself as a U.S. alternative asset management company focused on commercial real estate and related businesses, with more than 800 real estate professionals in over 30 offices and over $37 billion in assets under management. It is headquartered in Newton, Massachusetts, and was founded in 1986.

Requirements

• Excellent written and verbal communication skills for effective communication with residents, employees, peers, vendors, and owners, and to support efficient operations.
• Excellent attendance.
• Excellent customer service skills.
• Ability to work a varied schedule, including weekends and holidays as required.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Positive attitude and the highest level of professionalism.
• Ability to walk, stand, use stairs, and bend daily; conduct property tours in various weather conditions; and carry moderate items such as papers, boxes, event items, collateral, books, and small parts. The job may be sedentary at times.

Nice To Haves

• Bachelor's degree preferred.
• Prior leasing and/or property management experience preferred.
• Bilingual written and verbal abilities may be required based on the specific needs of the property.
• Preferred computer software experience includes MS Word, MS Excel, MS Outlook, and YARDI®.

Responsibilities

• Greet prospective residents and professionally present the property's features and benefits.
• Conduct business in accordance with company policies and procedures and applicable federal, state, and local laws, including Fair Housing, ADA, and Fair Credit Reporting Act requirements.
• Implement and enforce policies and procedures in the company policy and procedures manuals.
• Maintain a professional and friendly atmosphere in the leasing center, clubhouse, and other areas where prospective and current residents may interact with the Leasing Consultant.
• Inspect models and market-ready units before showing them to ensure they are presentable.
• Relay incoming calls to the appropriate points of contact.
• Understand local competition and keep informed about market trends and offerings.
• Complete paperwork accurately and on time.
• Maintain active guest cards and follow up with prospects until they have chosen a home.
• Inspect the property regularly and report deficiencies to the Property Manager.
• Assist the Property Manager with daily and weekly reports, resident communications, move-ins and move-outs, office supply inventory, and market surveys.
• Maintain resident files with current information, properly filed according to company policy.
• Process leasing applications according to the company policy and procedures manual.
• Oversee the lease renewal program to optimize renewals.
• Provide excellent customer service.
• Plan and oversee resident activities with the Property Manager.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Health Savings Account (HSA) and Flexible Spending Plans (FSA)
• 401(k) plan with employer match
• Holidays, vacation, and sick time
• Parental leave
• Tuition assistance
• Matching Gift Program
• Voluntary, employee-paid benefits, including critical illness and accident insurance, identity theft protection, and pet insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed