Residential Leasing Consultant

MCCAFFERY INTERESTS INC•Chicago, IL

2h•$20 - $24•Onsite

About The Position

McCaffery Interests is seeking a Residential Leasing Consultant for Lincoln Common, a residential community in Lincoln Park, Chicago. The consultant serves as a representative of the community, helping prospective residents find apartments while providing attentive service to residents and tenants. The role supports leasing, marketing, renewals, administrative processes, property presentation, and daily community operations in accordance with company standards, policies, and applicable laws. This position operates in an office environment within a residential apartment building. It is full time, with variable days and hours, required weekends, and overtime when requested. On-call duties may also be assigned by the Property Manager or Regional Manager. The job requires regular movement around the property, including apartment tours and inspections, and the ability to work scheduled hours consistently.

Requirements

Must be licensed or able to obtain a license within 120 days of hire in accordance with the Illinois Department of Financial and Professional Regulation.
Able to work scheduled hours consistently, including required weekends and overtime when requested.
Able to sit, walk, and stand for several hours at a time; climb stairs several times daily; and lift up to 10 pounds with ease.
Able to regularly use the hand and arm for writing or typing, prepare paperwork, and leave the office to show apartments to prospective residents.

Nice To Haves

Previous sales skills.

Responsibilities

Model McCaffery’s culture and core values, provide outstanding customer service, and represent the interests of the property, residents, management, and ownership.
Follow McCaffery’s operating methods and policies concerning risk and legal management, facilities maintenance, financial management, training, human resources, marketing, IT, and commercial leasing.
Complete requirements on the McCaffery DREAM training platform.
Help divide and oversee staff tasks when a team member is absent, and perform on-call duties as assigned.
Monitor market trends, tour competing properties, and recommend ways to keep the community relevant and improve resident satisfaction.
Conduct business in accordance with company policies, fair housing requirements, the Americans with Disabilities Act, and other applicable laws.
Maintain a professional and welcoming atmosphere in leasing offices and resident-facing areas.
Inspect model apartments and market-ready vacancies daily for cleanliness.
Answer and appropriately handle incoming calls, including client inquiries, resident concerns, and service requests.
Complete and document daily follow-up through calls, email, text messages, and other required communications in the property management system.
Greet and qualify prospective residents, determine their needs and preferences, and present the community and apartments, including their features and benefits.
Update online advertising with current market pricing weekly and contribute marketing ideas to the Property Manager.
Conduct occasional outreach to nearby businesses and organizations.
Coordinate monthly renewals, including sending 90-, 60-, and 30-day letters and scheduling appointments to discuss renewal rates and leasing options.
Complete lease applications, assist with verification, notify applicants of results, prepare lease paperwork, and accept rents and deposits.
Ensure insurance requirements are met; complete guest card forms, send thank-you notes, and follow up with clients.
Inspect the community, pick up litter, report maintenance needs, and inspect move-outs and vacancies.
Periodically inventory office supplies and report needs to the Property Manager.
Organize and file reports, leases, and other paperwork.
Assist the Property Manager and Assistant Manager with weekly reports, resident communications, move-out inventories, market surveys, and related work.