Leasing Consultant (Residential)

CIM Group, LP•Atlanta, GA

About The Position

The Leasing Consultant is responsible for leasing, marketing, and maintaining positive resident relations for multi-family residential apartments. The role serves prospective and current residents, supports leasing and renewal processes, maintains property and resident records, and contributes to the community’s presentation and outreach efforts. The consultant works with the Community Manager, Property Manager, Assistant Community Manager, and Maintenance Supervisor to support day-to-day community operations and resident needs.

Requirements

Bachelor’s degree or a minimum of two years of leasing experience with multi-family properties is preferred but not required.
Proficiency in the MS Office Suite.
Ability to provide exceptional customer service to current and prospective residents in a friendly and professional manner.
High level of professionalism in manner and dress.
Ability to work a flexible schedule, including evenings and weekends.
Demonstrated ability to read, write, and communicate effectively; complete legal documents; explain and sell apartment features; and answer resident questions.

Nice To Haves

Experience with property management software such as Yardi or OneSite is highly desired.
Bachelor’s degree or at least two years of multi-family property leasing experience is preferred.

Responsibilities

Greet and qualify prospective residents, record telephone and in-person visits, and maintain prospect guest cards according to established procedures.
Inspect model apartments and available market-ready units, and communicate service needs to the Property Manager.
Show the community and apartments, explain features and benefits, apply product knowledge to prospect needs, and seek to close leases.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports; process applications, including credit and rental-history checks; submit processed applications to the Community Manager for approval; and follow up with applicants.
Ensure apartments are ready for residents on agreed move-in dates; secure required signatures and orient new residents to the community.
Follow up with prospects who do not lease and refer them to sister communities when appropriate.
Assist with monitoring renewals, distributing and following up on renewal notices, and maintaining accurate lease and renewal commission records.
Monitor advertising effectiveness, gather information about market competition, conduct market surveys, and shop competitive communities.
Represent the company professionally and consistently implement community policies.
Receive telephone calls and in-person visits, listen to resident requests and concerns, answer questions, and follow up on matters that cannot be resolved immediately.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, accurately enter information into Yardi, review documents with the Community Manager before obtaining signatures, and maintain current resident files.
Record daily community inspections, distribute company or community notices, and contribute to community cleanliness and curb appeal.
Complete maintenance Service Requests promptly, inform the maintenance team, and contact residents weekly regarding completed service requests to ensure repairs were handled satisfactorily.
Maintain open communication with the Property Manager and Maintenance Supervisor.
Assist in planning resident functions, attend functions, and serve as a host as directed by the Community Manager.
Participate regularly in outreach marketing; advise residents of referral concessions when permitted; and assist with placing, removing, or updating marketing materials such as banners, balloons, signs, and flags.
Distribute newsletters, pamphlets, and flyers, and assist the management team with other tasks as required.

Benefits

Medical, dental, and vision benefit plans for eligible employees
Health Savings Account with an employer contribution
Company-paid life and disability insurance
401(k) savings plan with company match
Paid time off, including vacation days, 10 designated holidays, sick time, and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of paid parental leave
Ongoing professional development programs
Wellness program with monthly and quarterly prizes
Competitive compensation plan