Leasing Consultant (Residential)

CIM Group•Atlanta, GA

About The Position

The Leasing Consultant is responsible for leasing, marketing, and maintaining positive resident relations for multi-family residential apartments. The role involves guiding prospective residents through the leasing process, supporting current residents, maintaining accurate leasing and resident records, and assisting the community management team with marketing and day-to-day community operations. The position requires a professional, customer-focused approach and the ability to communicate apartment features, complete leasing documents, and respond to resident questions and service requests. The schedule may include evenings and weekends.

Requirements

Bachelor’s degree or a minimum of two years of multi-family property leasing experience is preferred but not required.
Proficiency in Microsoft Office Suite.
Ability to provide exceptional, friendly, and professional customer service to current and prospective residents.
Professional manner and dress.
Ability to work a flexible schedule, including evenings and weekends.
Ability to read, write, and communicate effectively; complete legal documents; explain apartment features; and answer resident questions.
Accuracy in work product.

Nice To Haves

Experience with property management software such as Yardi or OneSite is highly desired.
Bachelor’s degree or at least two years of multi-family leasing experience is preferred.

Responsibilities

Greet prospective residents, qualify their needs, and record telephone and in-person visits using established procedures.
Inspect model apartments and available market-ready units, and communicate service needs to the Property Manager.
Demonstrate the community and apartments, explain features and benefits, and work to close leases.
Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports, process applications for approval, submit them to the Community Manager, and follow up with applicants about their status.
Ensure apartments are ready for residents on agreed move-in dates; obtain required signatures and orient new residents to the community.
Follow up with prospects who do not initially lease and refer prospects to sister communities when appropriate.
Assist with renewals, distribute and follow up on renewal notices, and maintain accurate commission records for leases and renewals.
Monitor advertising effectiveness, gather information about market competition, conduct market surveys, and shop competitive communities.
Prepare leases and related paperwork, enter information accurately and promptly in Yardi, and review documents with the Community Manager before obtaining signatures.
Maintain current resident files, record daily community inspections, distribute notices, and accept rental payments for delivery to the Assistant Community Manager.
Receive resident calls and visits, listen to concerns, answer questions, and promptly complete maintenance service requests and inform the maintenance team.
Follow up with residents when requests cannot be addressed immediately and contact residents weekly about completed service requests to verify satisfactory resolution.
Maintain open communication with the Property Manager and Maintenance Supervisor.
Contribute to community cleanliness and curb appeal; assist with resident functions and participate as a host when directed by the Community Manager.
Participate in outreach marketing, advise residents of referral concessions where permitted, and assist with community signage and distribution of newsletters and promotional materials.
Represent the company professionally, consistently implement community policies, and assist the management team with other tasks as required.

Benefits

A variety of medical, dental, and vision benefit plans.
Health Savings Account with an employer contribution.
Company-paid life and disability insurance.
401(k) savings plan with company match.
Paid time off, including vacation days, 10 designated holidays, sick time, and bereavement leave.
Up to 16 hours of volunteer time off.
Up to 16 weeks of paid parental leave.
Ongoing professional development programs.
Wellness program with monthly and quarterly prizes.
Competitive compensation plan.