Sr. Learning Systems Specialist, Talent & Development

Brown Brothers Harriman & Co•Jersey City, NY

2d•Hybrid

About The Position

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. The Learning Systems specialist is responsible for the administration, optimization, and continuous improvement of the organization’s learning technology. This role plays a critical part in supporting the Talent & Development function by managing the Learning Management System (LMS), online content platforms, and relating learning tools. The specialist ensures these systems are effectively utilized to deliver high-quality learning experiences, drives system enhancements, and acts as a trusted consultant to the business on learning technology capabilities.

Requirements

Prior experience managing Docebo required
Bachelor’s degree in Human Resources, Education, Instructional Technology, Information Systems, Business, or a related field.
7+ years of relevant experience managing learning technologies such as LMS, LXP, content libraries, assessment platforms, or virtual learning tools, specifically Docebo, Coursera and Harvard Business Review.
Strong understanding of digital learning operations, system administration, reporting, and user support.
Experience working cross-functionally with IT, course owners, and external vendors.
Ability to translate business and learner needs into practical technology solutions and process improvements.
Strong analytical, project management, and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Experience with system implementations, upgrades, integrations, or process redesign initiatives.

Nice To Haves

Docebo administrator certification and credentialing preferred
Knowledge of instructional design principles and adult learning theory is a plus

Responsibilities

Identify, evaluate, and manage new enhancements, integrations, and functionality for the LMS and associated learning platforms
Develop and maintain a learning technology roadmap for LMS and associated learning platforms
Collaborate with vendors, internal IT and communication teams to implement and communicate system updates, upgrades, and new features
Research industry trends and recommend new tools, functionalities, or technologies that can improve learning delivery and user experience
Act as subject matter expert and consult with Talent & development, course owners, and employees on how to effectively use learning systems and technologies
Provide guidance on best practices for course design, content deployment, and learning pathway development within the LMS
Gather business requirements and translate them into system capabilities and solutions
Oversee the management of online content sites, digital libraries, and learning resources
Ensure content is current, organized, accessible, and aligned with organizational learning objectives
Manage vendor relationship, contracts, and service performance
Generate and analyze learning reports and dashboards to measure utilization and effectiveness
Provide insights and recommendations to Talent & Development leaders based on system data
Lead or support projects related to learning technology implementation, migration, or optimization
Coordinate with cross-functional teams (IT, HRIS, vendors, etc.) to deliver successful outcomes
Manage vendor governance, including performance management, contract oversight, service levels and issues escalation
Lead the administration and optimization of the learning management system (LMS) and other learning content providers, including configuration, governance, course/content management, organization, and user access.
Manage system accuracy, data integrity, compliance and optimal performance
Oversee the employee ticket management system for learning related requests, ticket intake, routing, resolution, tracking and reporting on support metric