Learning & Talent Development Specialist Senior

PNC Bank • Pittsburgh, PA

17h • Onsite

About The Position

The Learning & Talent Development Specialist Senior works within PNC's Human Resources organization, supporting Compliance learning initiatives through project management and learning operations. The role manages multiple learning projects, course updates, assignments, and related activities from planning through implementation, balancing competing priorities, dependencies, and deadlines. It develops project plans, tracks progress, identifies and mitigates risks, coordinates stakeholders, and ensures deliverables are completed on time and to a high standard. The role is based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; Birmingham, AL; or Dallas, TX, and PNC describes itself as an in-office company.

The position requires strong relationship-building, communication, organizational, and analytical skills. The specialist partners with teammates, business partners, and senior leaders; coordinates work across a team; and supports accountability for deliverables. The role performs Quality Assurance and Quality Control, documents processes and procedures, validates requirements, identifies discrepancies, and maintains operational accuracy. It also requires adaptability and sound judgment as business, Compliance, and regulatory priorities change.

The broader position supports learning and talent development initiatives, programs, processes, and policies in line with HR strategies and business outcomes. Duties may include designing, developing, and delivering learning programs to live audiences in person or virtually, providing classroom instruction, monitoring progress, evaluating program effectiveness, building internal and external partnerships, and applying current trends to improve tools and practices. Experience with Workday Learning or another LMS, Microsoft 365, Excel, Power BI, Risk and Compliance, and emerging technologies—including AI-enabled process improvement and automation—is desirable. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

• Bachelor's degree required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Typically requires 2 or more years of relevant professional experience.
• Demonstrated project management experience, including management of concurrent projects, priorities, dependencies, and deadlines.
• Strong organizational skills, attention to detail, follow-through, and ability to work independently.
• Ability to build effective working relationships and communicate professionally with a range of audiences, including senior leadership.
• Ability to coordinate and assign work across a team and drive accountability for deliverables.
• Experience identifying and proactively managing project risks, dependencies, and potential bottlenecks.
• Experience performing Quality Assurance and Quality Control activities and maintaining process and procedure documentation.
• Strong Excel skills and proficiency with Microsoft 365 tools, including Outlook, Teams, OneNote, Word, PowerPoint, and SharePoint.
• Strong analytical and critical-thinking skills, with the ability to influence stakeholders and recommend practical solutions.
• Customer-focused approach and ability to assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

• Experience with Workday Learning or a comparable Learning Management System, including administration, configuration, assignment management, reporting, and troubleshooting.
• Risk and/or Compliance experience, preferably in financial services.
• Familiarity with Power BI dashboards, reporting, and data analysis.
• Experience, exposure, and practical application of emerging technologies, including understanding business, operational, and risk implications.
• AI literacy and demonstrated experience using AI tools to improve work quality, efficiency, process automation, data analysis, and decision-making.
• Learning agility and ability to evaluate, adopt, and implement new technologies to address business challenges and improve operational effectiveness.
• Experience identifying opportunities to simplify, automate, or enhance processes with technology-enabled solutions, including AI-driven capabilities.
• Knowledge of adult learning principles, facilitation, instructional design, leadership training and development, learning and development, organizational development, talent development, talent management, and training delivery.
• Competencies in managing multiple priorities, problem solving, project management, training and development trends, training evaluation, training needs analysis, and training programs management.

Responsibilities

• Manage multiple learning projects, course updates, assignments, and related activities from planning through implementation.
• Develop project plans, track progress, identify and mitigate risks, coordinate stakeholders, and deliver work on time and with high quality.
• Balance competing priorities, dependencies, and deadlines, and adjust to changing business, Compliance, and regulatory priorities.
• Coordinate and assign work across a team and drive accountability for deliverables.
• Perform Quality Assurance and Quality Control, validate requirements, identify discrepancies, and ensure operational accuracy.
• Maintain clear process and procedure documentation.
• Support learning and talent development initiatives, programs, processes, and policies aligned with HR strategies and business outcomes.
• Design, develop, and deliver learning and talent development programs to live audiences in person and virtually; provide classroom instruction as needed.
• Monitor progress and evaluate the effectiveness of learning and talent development strategies.
• Build strategic relationships and collaborate with internal and external partners, teammates, business partners, and senior leaders.
• Apply current trends, improve tools, and foster a growth mindset.
• Identify opportunities to simplify, automate, or enhance processes through technology-enabled solutions, including AI-driven capabilities.
• Use learning management systems for administration, configuration, assignment management, reporting, and troubleshooting, as applicable.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level