Senior Learning & Development Specialist

Austin Telco Federal Credit Union•Austin, TX

13d•$83,900 - $102,400•Onsite

About The Position

Austin Telco Federal Credit Union is seeking a Senior Learning & Development Specialist with strong instructional design experience and hands-on expertise with Articulate Rise and Articulate Storyline. The role creates engaging learning experiences and supports employee development. The specialist independently leads learning and development projects from needs assessment through implementation, evaluation, and continuous improvement. The position partners with leaders and stakeholders to identify performance gaps and development needs, designs and delivers learning solutions in multiple formats, facilitates complex training, evaluates effectiveness, and recommends improvements. It also provides consultation and subject-matter expertise in instructional design, adult learning, facilitation, and learning technologies. The role provides project leadership for department-wide initiatives, supports learning technology and LMS administration, creates and maintains instructional materials, and handles complex assignments with a high degree of independence. It also mentors and supports Learning & Development Specialists and contributes to onboarding and development of department team members. The position is based at 11149 Research Blvd, Austin, TX 78759, with a Monday–Friday schedule from 7:30 AM to 4:00 PM. The salary range is $83,900–$102,400. A valid driver's license is required, and travel to branches may be necessary. The position reports to the Learning & Development Manager.

Requirements

Bachelor's degree in human resources, organizational development, education, business, or a related field, or an equivalent combination of education, training, and relevant professional experience; relevant progressively responsible experience may be considered in lieu of a degree.
Minimum of 5–7 years of experience in learning and development, training facilitation, instructional design, organizational development, or a related field. Internal candidates may be considered without the stated years of experience if they demonstrate sustained high performance, documented mastery of skills and competencies, and readiness for the role.
Extensive experience developing training solutions using learning technologies, learning management systems, and the Articulate 360 suite, including advanced proficiency with Articulate Storyline and Articulate Rise.
Demonstrated experience independently leading complex training or organizational learning projects.
Strong understanding of adult learning theory, instructional design methodologies, and performance improvement principles.
Advanced facilitation and presentation skills, including the ability to engage diverse audiences and adapt delivery methods.
Excellent verbal, written, interpersonal, and consulting skills.
Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
Experience developing training materials using learning technologies, e-learning authoring tools, and learning management systems.
Ability to build collaborative relationships and influence stakeholders at all organizational levels.
Strong analytical and problem-solving skills, including assessing learning needs and measuring training effectiveness.
Ability to exercise sound judgment and work independently with minimal supervision.
Valid driver's license and ability to operate a motor vehicle for travel to branches as necessary.
Good credit standing, verified prior to interview.
Successful background check and drug screening upon offer.

Nice To Haves

5+ years of financial institution or credit union experience.
Professional certification such as Certified Professional in Talent Development (CPTD) or ATD Associate Professional in Talent Development.
Experience with Learning Management System administration and reporting.
Experience mentoring, coaching, or developing peers and colleagues.

Responsibilities

Lead and manage learning and development projects from needs assessment through implementation, evaluation, and continuous improvement.
Partner with department leaders and stakeholders to identify performance gaps, learning opportunities, and development needs.
Design, develop, and deliver instructor-led, virtual, blended, and e-learning solutions, as well as job aids and performance support materials.
Serve as a subject-matter resource for instructional design, adult learning principles, facilitation techniques, and learning technologies.
Facilitate complex training programs and presentations for employees, leaders, and cross-functional teams.
Collaborate with subject matter experts to turn technical and operational content into effective learning experiences.
Evaluate training effectiveness using participant feedback, knowledge assessments, performance metrics, and business outcomes, and recommend improvements.
Consult with managers and department leaders on employee development strategies and learning solutions.
Establish credibility with learners and connect learning content to business objectives and job performance.
Analyze learning and development trends and recommend innovative solutions.
Coordinate timelines, deliverables, stakeholder communication, and implementation activities for department-wide initiatives.
Support the administration and optimization of Learning Management Systems and other learning technologies.
Create and maintain training manuals, procedure guides, multimedia resources, facilitator guides, and other instructional materials.
Handle complex assignments and escalated learning-related challenges while supporting team and organizational objectives.
Mentor and support Learning & Development Specialists through guidance, coaching, feedback, and best-practice sharing.
Assist with onboarding and development of new Learning & Development and department team members.
Provide guidance on project execution, facilitation, instructional design, and stakeholder management.
Model professionalism, collaboration, accountability, and continuous learning.
Support department initiatives and contribute to the success of the Learning & Development function.
Travel to branches as necessary, operating a motor vehicle.
Perform other duties as assigned by the Learning & Development Manager.