Senior Learning & Development Specialist

Austin Telco Federal Credit Union • Austin, TX

12d • Onsite

About The Position

Austin Telco Federal Credit Union is seeking a Senior Learning & Development Specialist with strong instructional design experience and hands-on expertise with Articulate Rise and Articulate Storyline. The role creates engaging learning experiences and supports employee development across the organization. The specialist independently leads learning and development projects from needs assessment through implementation, evaluation, and continuous improvement; partners with leaders and stakeholders to identify performance gaps and development needs; and designs and delivers instructor-led, virtual, blended, and e-learning solutions, as well as job aids and performance support materials.

The role serves as a subject matter resource in instructional design, adult learning, facilitation, and learning technologies; facilitates complex programs and presentations; collaborates with subject matter experts; evaluates training effectiveness; and advises managers on employee development strategies. It also provides project leadership for department-wide initiatives, supports learning technology and LMS administration, develops instructional materials, and handles complex assignments independently.

The specialist mentors and supports Learning & Development Specialists and new team members, sharing guidance and best practices. The position is based at 11149 Research Blvd, Austin, Texas, and requires a valid driver's license and ability to travel to branches as necessary. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Salary range is $83,900–$102,400. Candidates must have good credit standing and successfully complete a background check and drug screening upon offer.

Requirements

• Bachelor's degree in human resources, organizational development, education, business, or a related field, or an equivalent combination of education, training, and relevant professional experience; progressively responsible relevant experience may be considered in lieu of a degree.
• Minimum of 5–7 years of experience in learning and development, training facilitation, instructional design, organizational development, or a related field. Internal candidates may be considered without the stated years of experience if they demonstrate sustained high performance, documented mastery, and readiness for the role.
• Extensive experience developing training solutions with learning technologies, learning management systems, and the Articulate 360 suite, including advanced proficiency in Articulate Storyline and Articulate Rise.
• Demonstrated experience independently leading complex training or organizational learning projects.
• Strong understanding of adult learning theory, instructional design methodologies, and performance improvement principles.
• Advanced facilitation and presentation skills, including the ability to engage diverse audiences and adapt delivery methods.
• Excellent verbal, written, interpersonal, and consulting skills.
• Strong project management and organizational skills, including the ability to manage multiple initiatives simultaneously.
• Experience developing training materials using learning technologies, e-learning authoring tools, and learning management systems.
• Ability to build collaborative relationships and influence stakeholders at all organizational levels.
• Strong analytical and problem-solving skills, including assessing learning needs and measuring training effectiveness.
• Ability to exercise sound judgment and work independently with minimal supervision.
• Valid driver's license and ability to operate a motor vehicle for travel to branches as necessary.
• Good credit standing, verified prior to interview.
• Successful background check and drug screening upon offer.

Nice To Haves

• Five or more years of financial institution or credit union experience.
• Professional certification such as Certified Professional in Talent Development (CPTD) or ATD Associate Professional in Talent Development.
• Experience with Learning Management System administration and reporting.
• Experience mentoring, coaching, or developing peers and colleagues.

Responsibilities

• Lead and manage learning and development projects from needs assessment through implementation, evaluation, and continuous improvement.
• Partner with department leaders and stakeholders to identify performance gaps, learning opportunities, and employee development needs.
• Design, develop, and deliver instructor-led, virtual, blended, and e-learning solutions, including job aids and performance support materials.
• Provide expertise in instructional design, adult learning principles, facilitation techniques, and learning technologies.
• Facilitate complex training programs and presentations for employees, leaders, and cross-functional teams.
• Collaborate with subject matter experts to turn technical and operational content into effective learning experiences.
• Evaluate training effectiveness using feedback, knowledge assessments, performance metrics, and business outcomes, and recommend improvements.
• Consult with managers and department leaders on employee development strategies and learning solutions.
• Connect learning content to business objectives and job performance using relevant examples and subject matter expertise.
• Analyze learning and development trends and recommend innovative approaches.
• Coordinate timelines, deliverables, stakeholder communications, and implementation for department-wide initiatives.
• Support administration and optimization of Learning Management Systems and other learning technologies.
• Create and maintain training manuals, procedure guides, multimedia resources, facilitator guides, and other instructional materials.
• Handle complex assignments and escalated learning-related challenges independently and with sound judgment.
• Mentor and support Learning & Development Specialists through guidance, coaching, feedback, and sharing best practices.
• Assist with onboarding and developing new Learning & Development team members.
• Model professionalism, collaboration, accountability, and continuous learning, and contribute to department initiatives.
• Travel to branches as necessary to carry out the position's responsibilities.
• Perform other duties as assigned by the Learning & Development Manager.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Optional coverage for critical illness, legal support, and other needs.
• Paid federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match and a pension plan.
• Volunteer opportunities and credit union-sponsored events.
• Supportive, mission-driven culture and opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior