Learning & Talent Development Specialist Senior
About The Position
PNC is hiring a Learning & Talent Development Specialist Senior in its Human Resources organization. The position is based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; Birmingham, AL; or Dallas, TX. It focuses on project management and learning operations supporting Compliance learning initiatives. The specialist manages multiple learning projects, course updates, assignments, and related activities from planning through implementation, balancing priorities, dependencies, and deadlines. The role includes developing project plans, tracking progress, identifying and mitigating risks, coordinating work across stakeholders, and ensuring deliverables are timely and high quality. The successful candidate builds relationships and communicates effectively with teammates, business partners, and senior leaders. Attention to detail and experience with quality assurance, quality control, and process documentation are important for validating requirements, identifying discrepancies, and maintaining operational accuracy. The role also requires adaptability and sound judgment as business, Compliance, and regulatory priorities change. Experience with Workday Learning or a comparable LMS, Microsoft 365, Excel, Power BI, risk and compliance environments, and emerging technologies—including AI-enabled process improvement and automation—is highly desirable. The broader position partners on initiatives, projects, and assignments for learning and talent development programs; supports programs, processes, and policies aligned with HR strategies and business outcomes; designs, develops, and delivers learning programs to live audiences in person and virtually; monitors progress and evaluates the effectiveness of learning strategies; develops relationships with internal and external partners; and applies current trends and innovation to improve tools and foster a growth mindset. PNC emphasizes customer focus and effective management of business risks. The company describes this as an in-office role and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Bachelor's degree required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Typically, 2 or more years of relevant professional experience.
- Demonstrated project management experience, including managing multiple concurrent projects, priorities, dependencies, and deadlines.
- Strong organizational skills, attention to detail, follow-through, and ability to work independently.
- Ability to build effective working relationships and communicate professionally with varied audiences, including senior leadership.
- Ability to coordinate and assign work across a team and drive accountability for deliverables.
- Experience identifying and proactively managing project risks, dependencies, and potential bottlenecks.
- Experience performing quality assurance and quality control activities and maintaining process and procedure documentation.
- Strong Excel skills and proficiency with Microsoft 365 tools, including Outlook, Teams, OneNote, Word, PowerPoint, and SharePoint.
- Experience with Workday Learning or a comparable learning management system, including administration, configuration, assignment management, reporting, and troubleshooting.
- Strong analytical and critical thinking skills, including the ability to influence stakeholders and recommend practical solutions that balance innovation, risk, and compliance.
- Learning agility and ability to evaluate, adopt, and implement new technologies to address business challenges and improve operational effectiveness.
- Customer focus and ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.
Nice To Haves
- Risk and/or Compliance experience, preferably in financial services.
- Familiarity with Power BI dashboards, reporting, and data analysis.
- Experience, exposure, and practical application of emerging technologies, including understanding their business, operational, and risk implications.
- AI literacy and demonstrated experience using AI tools to improve work quality, efficiency, process automation, data analysis, and decision-making.
- Experience identifying opportunities to simplify, automate, or enhance processes through technology-enabled solutions, including AI-driven capabilities.
- Knowledge of adult learning principles, facilitation, instructional design, leadership training and development, learning and development, organizational development, talent development, talent management, and training delivery.
- Competencies in managing multiple priorities, problem solving, project management, training and development trends, training evaluation, training needs analysis, and training program management.
Responsibilities
- Manage multiple Compliance learning projects, course updates, assignments, and related activities from planning through implementation.
- Develop project plans, track progress, manage dependencies and deadlines, and identify and mitigate risks and potential bottlenecks.
- Coordinate and assign work across stakeholders and teams, drive accountability, and ensure deliverables are completed on time and with high quality.
- Perform quality assurance and quality control, validate requirements, identify discrepancies, and maintain clear process and procedure documentation.
- Support learning and talent programs, processes, policies, and initiatives in alignment with HR strategies and business outcomes.
- Design, develop, and deliver learning and talent development programs to live audiences in person and virtually, including classroom instruction where applicable.
- Monitor progress and evaluate the effectiveness of learning and talent development strategies.
- Build and maintain effective relationships with internal and external partners, teammates, business partners, and senior leaders.
- Apply current trends and innovation to improve tools and processes, including technology-enabled and AI-supported process improvement where appropriate.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 and 25 vacation days each year, depending on career level and years of service
- Incentive-eligible compensation based on company, business, and/or individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
