Sr Learning & Development Trainer
About The Position
The Senior Trainer is a member of The Fay Group’s Learning & Development Team and supports employee training, growth, and development. The role develops, plans, and facilitates operational, job-related, and technical training for assigned business units and/or the broader organization. The Senior Trainer partners with business leaders to determine learning requirements, coordinate content development, and deliver engaging training that strengthens participants’ knowledge, skills, and abilities. Responsibilities also include facilitating needs assessments, designing learning content, and assessing training curricula to meet operational needs. Training may cover products, processes, or systems, and the role supports organization-wide training initiatives. Success requires developing close relationships with business leaders, understanding target roles, and maintaining knowledge of the processes, products, and platforms used in the work being trained. The role manages stakeholder requests collaboratively and uses progressive facilitation techniques to engage participants. The Fay Group is a real estate and mortgage services firm formed by Fay Financial and Genstone Holdings. Founded in 2008, it oversees more than $46 billion in assets for over 50 institutional clients and has more than 1,100 professionals across 10 U.S. locations. Its services include loan servicing, property management, mortgage originations, renovations, and insurance.
Requirements
- Bachelor’s degree and 5–10 years of progressive experience in training, learning and development, or a related role, or an equivalent combination of a high-school degree and progressive work experience.
- At least 5 years of facilitation experience.
- Demonstrated instructional design background and ability to develop operational training using adult and active learning principles.
- Experience performing needs assessments, drafting documentation, and creating training proposals.
- Experience developing others and well-developed coaching capabilities.
- Project management capabilities and experience working effectively with cross-functional teams in training design and facilitation.
- Strong knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
- Strong verbal and written communication skills, including the ability to engage and present to people at all levels and explain technical information to non-technical audiences.
- Strong interpersonal skills and ability to develop and maintain effective organizational relationships to influence or drive results.
- Strong organizational and planning abilities, with a record of successful project planning and execution.
- Collaborative and consultative work style and ability to work effectively with cross-functional teams.
- Strong analytical skills, sound judgment, and decision-making abilities.
- Ability to establish credibility quickly and recognize and support organizational preferences and priorities.
- Strong problem-solving abilities, including analyzing and interpreting performance data to identify opportunities and propose solutions.
- Ability to manage multiple priorities under tight deadlines in a fast-paced, dynamic environment and complete multiple projects successfully.
- Strong attention to detail and compliance orientation.
- Self-directed approach and comfort working with ambiguity and uncertainty.
- Professional maturity, integrity, and ability to maintain confidential data and information.
- Strong business acumen, fiscal and technical aptitude, and ability to prioritize and deliver multiple projects concurrently.
- Understanding of the importance of user and client experience and its impact on organizational success.
- Resiliency, curiosity, and commitment.
Nice To Haves
- Background in financial services or mortgage lending.
- Previous experience in financial services.
Responsibilities
- Develop, plan, and facilitate operational, job-related, and technical training for assigned business units and/or the broader organization.
- Partner with business leaders to determine learning requirements and coordinate content development.
- Facilitate training delivery and create engaging learning experiences that increase participants’ knowledge, skills, and abilities.
- Facilitate needs assessments and design learning content.
- Assess training curricula to ensure they meet operational needs.
- Support overall training initiatives for the organization.
- Build relationships with business leaders, manage stakeholder requests, and collaborate on training design and delivery.
- Maintain an understanding of target roles and continue learning about the processes, products, and platforms used in the work being trained.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- Disability insurance.
- Pet insurance.
- 401(k) program with employer matching.
- Three weeks of paid time off.
- Paid holidays.
- Wellness initiatives.
- Employee Assistance Program.
- Eligible for a hybrid work schedule with remote flex days.
- Eligible for an annual discretionary bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
