Learning & Development Trainer

Careington International Corporation • Frisco, TX

5d • Onsite

About The Position

The Learning & Development Trainer delivers training content that nurtures talent and improves business performance. The role leads training sessions, workshops, and development programs in a corporate environment, fostering a collaborative and engaging learning atmosphere and aligning employee development with organizational objectives. This onsite position is located in Frisco, Texas.

The trainer facilitates adult learning for large and diverse groups, leads advanced course offerings, enhances product knowledge and soft skills, and supports internal career progression initiatives. The role also designs and maintains learning solutions, observes employee performance and provides constructive feedback, and works with Learning & Development leadership, instructional designers, subject matter experts, and business stakeholders to develop and update training programs.

Requirements

• At least 2 years of progressive experience in training or instruction.
• Skill using a broad range of adult-learning facilitation methods, tools, and approaches, such as interactive activities, role-playing, and case studies, to meet learning outcomes and organizational goals.
• Experience performing training needs assessments, creating training action plans, and implementing them successfully.
• Familiarity with learning management systems and e-learning tools.
• Ability to foster problem-solving, creative thinking, and critical analysis within groups.
• Ability to model change leadership, identify improvement areas, and facilitate organizational change.
• Ability to recommend and implement employee engagement strategies.
• Ability to coach and mentor employees through matrixed, non-reporting relationships.
• Strong verbal and written communication, active listening, and ability to engage and motivate diverse audiences across organizational levels while maintaining confidentiality.
• High self-awareness, interpersonal skills, and professional maturity, with ability to build credible, value-adding relationships at all levels.
• Ability to identify and resolve group conflicts and mediate effectively to support a positive, collaborative atmosphere.
• Demonstrated flexibility in adapting facilitation styles, content, and approaches to evolving group needs and business objectives.
• Analytical skills to assess training impact and effectiveness and use feedback and data to recommend and implement improvements.
• Intermediate to advanced proficiency with Microsoft Office Suite, including PowerPoint, Word, and Excel.
• Bachelor’s degree in Human Resource Management, Organizational Development, Education, or a related field, or equivalent experience.

Nice To Haves

• Ability to create engaging and effective learning experiences through instructional design.
• Ability to collaborate effectively with business leaders and HR partners to identify needs and develop training and development programs.
• Understanding of project coordination and tracking practices; ability to manage multiple priorities and collaborate with cross-functional teams on training program design, development, and facilitation.
• Ability to plan and execute projects on budget and on time.
• Similar industry experience and/or experience training or working in a call center environment.

Responsibilities

• Deliver instructor-led training programs, workshops, and learning experiences that support employee development and business objectives.
• Apply adult learning principles and facilitation best practices to engage participants, reinforce learning, and improve knowledge retention.
• Adapt delivery methods to the needs of diverse learner groups and varying experience levels.
• Observe employee performance during training and provide timely, constructive feedback to support skill development and continuous improvement.
• Encourage learner participation, critical thinking, and practical application of knowledge in the workplace.
• Support employees in building confidence and proficiency in their roles.
• Design, develop, and maintain learning solutions, including training materials, job aids, facilitator guides, e-learning content, and assessments.
• Use feedback, performance metrics, and operational updates to maintain content effectiveness, accuracy, and alignment with business objectives.
• Apply instructional design principles and adult learning methodologies to create learner-centered training solutions.
• Partner with Learning & Development leadership, instructional designers, subject matter experts, and business stakeholders to update existing content and develop new training programs.
• Facilitate a positive, inclusive, and professional learning environment that encourages participation, collaboration, and knowledge sharing.
• Manage group dynamics, address learner challenges, and promote productive discussions and problem-solving.
• Maintain engagement while ensuring training objectives and learning outcomes are achieved.
• Perform training needs assessments, create training action plans, and support their implementation.
• Recommend and implement strategies to keep employees motivated and engaged.
• Coach and mentor employees through matrixed, non-reporting relationships.
• Evaluate training effectiveness using feedback and data, and recommend and implement program improvements.
• Identify areas for improvement and facilitate organizational change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level