Automotive Learning & Development Trainer Utah

Asbury Automotive Group•Salt Lake City, UT

About The Position

The Learning & Development Trainer identifies and monitors organizational training needs and designs, plans, and implements training programs, policies, and procedures to address them. The role teaches Guest Centric Training and support swimlane curricula to Team Members and new hires, and facilitates learning using Asbury’s three key elements: read, write, and do. The Trainer evaluates and maintains training programs and materials, keeps current with training methods and applicable requirements, identifies opportunities for training to address operational or industry changes, and coordinates internal and external training. The role also works with store-level general managers and department heads to understand business challenges, supports improvement through training, communicates updates and attendee feedback to leadership, and manages training milestones and budgets. The position contributes to an Exceptional Guest and Team Member Experience and performs other related duties that support the organization’s mission and vision.

Requirements

Excellent verbal and written communication skills.
Strong graphic design ability.
Thorough understanding of training processes.
Ability to moderate large groups.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office Suite or related software.
Bachelor’s degree in Communications or a related area.
At least two years of experience in training.
At least one year of supervisory experience.

Responsibilities

Learn and teach Guest Centric Training curriculum to Team Members and new hires.
Learn and teach support swimlane training curriculum to Team Members and new hires in the respective department.
Conduct training using Asbury’s three key elements: read, write, and do.
Review existing training programs and recommend enhancements or modifications to improve engagement, learning, and retention or address changing needs.
Ensure training materials and programs are current, accurate, and effective.
Maintain knowledge of new training methods and techniques and training requirements applicable to the organization or industry.
Identify operational changes, industry developments, and other problems or opportunities that training could address.
Conduct or facilitate required and recommended training sessions.
Coordinate employee registration and participation in external training programs with vendors and third-party providers.
Ensure training milestones and goals are achieved within the approved training budget.
Prepare and implement the training budget.
Drive and motivate others toward providing an Exceptional Guest and Team Member Experience.
Work with store-level general managers and department heads to understand business challenges and address them through future training.
Provide store-level leadership with regular feedback about current class attendees and program changes.
Perform other related duties that support the organization’s mission and vision.