Automotive Learning & Development Trainer Utah

Asbury Automotive•Salt Lake City, UT

About The Position

The Learning & Development Trainer identifies and monitors organizational training needs and designs, plans, and implements training programs, policies, and procedures to address them. The trainer teaches Guest Centric Training and department-specific support swimlane curricula to team members and new hires, delivering instruction using Asbury’s read, write, and do approach. The role evaluates and updates training programs and materials, conducts required and recommended sessions, and works with store-level leadership and outside training providers to address business needs and achieve training goals within the approved budget.

Requirements

Excellent verbal and written communication skills.
Strong graphic design ability.
Thorough understanding of training processes.
Ability to moderate large groups.
Highly organized and detail-oriented.
Proficiency with Microsoft Office Suite or related software.
Bachelor’s degree in Communications or a related area.
At least two years of experience in training.
At least one year of supervisory experience.

Responsibilities

Learn and teach Guest Centric Training curriculum to all team members and new hires.
Learn and teach support swimlane training curriculum to team members and new hires in the respective department.
Conduct training using Asbury’s three key elements: read, write, and do.
Review existing training programs and suggest improvements to engagement, learning, retention, or changing organizational, clientele, and industry needs.
Ensure training materials and programs are current, accurate, and effective.
Maintain knowledge of new training methods, techniques, and applicable training requirements.
Identify operational changes, industry developments, and other problems or opportunities that training could address.
Conduct or facilitate required and recommended training sessions.
Coordinate employee registration and participation in outside training with vendors and third-party training providers.
Ensure training milestones and goals are met within the approved training budget.
Prepare and implement the training budget.
Drive and motivate others to provide an exceptional guest and team member experience.
Work with store-level general managers and department heads to understand business challenges and address them through future training.
Provide store-level leadership with regular feedback about class attendees and program changes.
Perform other related duties in support of the organization’s mission and vision.