Sr Instructional Designer

CDW • Chicago, IL

6d • $91,000 - $120,000

About The Position

The Sr Instructional Designer collaborates with Revenue Enablement leadership to design, develop, and implement development programs and learning experiences that support CDW’s strategies and business goals. The role uses AI-enabled tools and innovative design methods, manages content throughout its lifecycle, and measures learning outcomes against business objectives.

The position leads learning program management from needs assessment and prioritization through instructional design, development, implementation, stakeholder communication, and evaluation. It partners with leaders and cross-functional stakeholders to translate business requirements into organizational improvement solutions, continually improves design processes, and develops recommendations that drive business outcomes. The role also manages concurrent initiatives, assesses participant skills and client satisfaction, develops and enhances fair and unbiased assessments, and advises on approaches to close skill gaps.

The Sr Instructional Designer provides program updates, applies project management practices through implementation and review, and mentors junior team members in design methods, AI-enabled workflows, and learning technologies. It also manages curriculum review, content governance, and lifecycle processes with subject matter experts to keep content current, relevant, and aligned with business priorities. Travel up to 10% is required.

Requirements

• Bachelor’s degree and 5 years of experience in Learning & Development, Organizational Development / Effectiveness, or related areas; OR 9 years of experience in Learning & Development, Organizational Development / Effectiveness, or related enablement areas.
• Demonstrated instructional design and project management experience with a successful track record of increasing learner knowledge, performance, and effectiveness.
• Ability to build and maintain productive, collaborative cross-functional relationships.
• Aptitude for new concepts and technologies and ability to put them into practical use quickly.
• Ability to balance competing priorities, adapt to changing business needs, and meet deadlines.
• Excellent verbal and written communication skills, including ability to interact with and present to stakeholders at all levels.
• Strong creative problem-solving and analytical skills.
• Demonstrated time management skills.
• Strong organization skills and attention to detail.
• Proficiency in Microsoft Office applications, collaboration platforms, and learning design programs.
• Proficiency in learning management systems (LMS), learning experience course creation, authoring, and gamified learning platforms and tools; examples include Articulate 360, RISE360, Adobe Captivate, ELB, and Kahoot!.
• Expected to use AI writing, design, image, audio, and video creation tools in daily design and development practice; examples include Microsoft Copilot, Synthesia, Canva, and DALL-E.
• Proficiency in video and VR production tools.

Nice To Haves

• A degree focused in Business Administration, Communications, Education, Human Resources, Organizational Development / Effectiveness, or Adult Learning.
• Knowledge of innovative learning tools and experience driving adoption of new tools across a team.
• Knowledge of the technology industry.
• Strong knowledge of advanced sales skills and strategy.
• Technical acumen.
• Knowledge of adult learning principles.
• Experience working with sales and services organizations to increase revenue and profit performance.

Responsibilities

• Lead learning program management, including needs assessment, feedback and prioritization, instructional design, development, implementation, stakeholder communications, and evaluation of outcomes.
• Consult and collaborate with leadership and cross-functional stakeholders to define business requirements and translate needs into organizational improvement solutions.
• Research and apply instructional design, digital, and AI-enabled practices and industry trends to innovate and continuously improve the design process.
• Participate on project teams, identify opportunities, develop recommendations, and implement solutions that drive business outcomes.
• Develop, manage, and execute project management strategies across concurrent initiatives, including scoping, resource allocation, risk management, team commitments, timeliness, and business requirements.
• Measure and assess participant skills and client satisfaction, establish strategies to address gaps, and advise on methods to reinforce skills.
• Lead development and enhancement of fair and unbiased assessment tools.
• Provide program feedback and communication updates to stakeholders.
• Apply project management practices throughout assigned deliverables, including collaboration with change management and post-implementation review.
• Mentor and coach junior team members in innovative design methods, AI-enabled workflows, and learning technologies.
• Manage curriculum review, content governance, and lifecycle processes with subject matter experts, including content inventories, review cadences, and maintenance planning.
• Travel up to 10%.

Benefits

• Annual bonus target of 5%, subject to the terms and conditions of the plan. A benefits overview is provided by CDW, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior